Consultant Report
Consultant Report
M. C. B
NYU University
December 07, 2010
Abstract
This report was prepared for DM who is the Patient Care Director of 5 Central.
In the attached report I evaluated the performance of 5 Central – an antepartum unit at Hospital. Taking into account the role that patients, family members and healthcare professionals share, I evaluated the performance measures used on 5 Central. My assessment of the unit involved assessment of various performance reports and conducting interviews with the staff. After evaluating these measures, recommendations were made to improve service performance in an attempt to ensure staff and patient satisfaction and that unit score are improved. Since employees are a key element in this equation, …show more content…
Clinical aspect – evaluated the performance of healthcare professionals, including nurses and medical doctor (MD). 2. Patient Satisfaction – gives the patient’s perception on care they received while hospitalized. 3. Volume – accessed based on the national average since we do not have a targeted figure.
Strengths & Weaknesses of Accountability Systems Currently, staff members receive an annual performance appraisal which evaluates performance for the entire year. An annual employee survey is conducted to determine the views and perceptions of employee of the hospital and their colleagues. Since MDs work for Columbia University, they are assessed by the college and the method of evaluation was unknown at this time. Both methods of evaluation appear to be effective as employee performance appraisals are being completed annually and in a timely manner. Given the current findings, one can determine that employees should be given another forum to address issues on their performance throughout the year. Monthly and audits are performed on charts in an attempt to discover potential area for reeducation. Daily audits are also done for pyxis, gluconmeter, code carts to ensure that equipment is ready for emergencies. A major component missing is a collaborative interaction between healthcare personnel. Staff members are offered the opportunity to attend continued education, in-services and certification classes as an incentive and to enhance …show more content…
Opinions of the staff should be valued, therefore healthcare providers should also play an active role in the decision making process. This can be accomplished by establishing a Unit Practice Council which would facilitate communication between staff and management. Monthly meetings should be held to address and resolve issues in a timely manner. Since patient care involves collaboration of healthcare providers, I recommend that mandatory teambuilding workshops be offered for all personnel to encourage effective communication between the various disciplines. Mandatory interdisciplinary rounds should also be implemented on the unit to enhance the interpersonal relationship between providers and nurses. Continuous feedback should be provided to identify and address areas of weakness prior to performance
M. C. B
NYU University
December 07, 2010
Abstract
This report was prepared for DM who is the Patient Care Director of 5 Central.
In the attached report I evaluated the performance of 5 Central – an antepartum unit at Hospital. Taking into account the role that patients, family members and healthcare professionals share, I evaluated the performance measures used on 5 Central. My assessment of the unit involved assessment of various performance reports and conducting interviews with the staff. After evaluating these measures, recommendations were made to improve service performance in an attempt to ensure staff and patient satisfaction and that unit score are improved. Since employees are a key element in this equation, …show more content…
Clinical aspect – evaluated the performance of healthcare professionals, including nurses and medical doctor (MD). 2. Patient Satisfaction – gives the patient’s perception on care they received while hospitalized. 3. Volume – accessed based on the national average since we do not have a targeted figure.
Strengths & Weaknesses of Accountability Systems Currently, staff members receive an annual performance appraisal which evaluates performance for the entire year. An annual employee survey is conducted to determine the views and perceptions of employee of the hospital and their colleagues. Since MDs work for Columbia University, they are assessed by the college and the method of evaluation was unknown at this time. Both methods of evaluation appear to be effective as employee performance appraisals are being completed annually and in a timely manner. Given the current findings, one can determine that employees should be given another forum to address issues on their performance throughout the year. Monthly and audits are performed on charts in an attempt to discover potential area for reeducation. Daily audits are also done for pyxis, gluconmeter, code carts to ensure that equipment is ready for emergencies. A major component missing is a collaborative interaction between healthcare personnel. Staff members are offered the opportunity to attend continued education, in-services and certification classes as an incentive and to enhance …show more content…
Opinions of the staff should be valued, therefore healthcare providers should also play an active role in the decision making process. This can be accomplished by establishing a Unit Practice Council which would facilitate communication between staff and management. Monthly meetings should be held to address and resolve issues in a timely manner. Since patient care involves collaboration of healthcare providers, I recommend that mandatory teambuilding workshops be offered for all personnel to encourage effective communication between the various disciplines. Mandatory interdisciplinary rounds should also be implemented on the unit to enhance the interpersonal relationship between providers and nurses. Continuous feedback should be provided to identify and address areas of weakness prior to performance