Conflict Resolution
Conflict Resolution
Leaders must learn how to deal with issues that may arise among their followers. Some of these issues may consist of the leader managing conflicts, handling communication challenges among team members, or addressing organizational communication needs. The communication process is important step for the transfer and understanding of meaning between individuals when working toward a goal together (Robbins & Judge, 2013). With the correct style of communication utilized leaders can help to avoid conflicts among groups.
Storybook #1
How would you react when a team member is being vague and trying to spin bad news to sound more positive, thereby making it harder for the team to actually approach and resolve the issue?
Communication is an essential tool for the group’s success when working together as a team. When a team member chooses to be evasive or sugar coat issues or problems with a project can result in a missed deadline or complete failure depending on how bad the problem is. If a problem arises, the best thing to do is discuss it with the entire team as soon as possible to allow time to address the issue and come up with an alternative plan.
How could you encourage someone to continue to voice his or her opinion or to share an idea when you know he or she is hesitant to do so?
For someone who is hesitant to share his or her opinion or idea, leaders should encourage their participation by offering some their own opinions and ideas on the matter and asking a question or two regarding his or her thoughts. Through back and forth dialogue, slowly the leader would obtain the individuals ideas and opinions on the project. By obtaining everyone on the teams thoughts, a well-informed final decision can be made on how to proceed. By doing this, the reluctant team member will believe that they have contributed to the project.
Storybook #2
As a manager, how would you relay an important negative message with as little impact on your team as
Leaders must learn how to deal with issues that may arise among their followers. Some of these issues may consist of the leader managing conflicts, handling communication challenges among team members, or addressing organizational communication needs. The communication process is important step for the transfer and understanding of meaning between individuals when working toward a goal together (Robbins & Judge, 2013). With the correct style of communication utilized leaders can help to avoid conflicts among groups.
Storybook #1
How would you react when a team member is being vague and trying to spin bad news to sound more positive, thereby making it harder for the team to actually approach and resolve the issue?
Communication is an essential tool for the group’s success when working together as a team. When a team member chooses to be evasive or sugar coat issues or problems with a project can result in a missed deadline or complete failure depending on how bad the problem is. If a problem arises, the best thing to do is discuss it with the entire team as soon as possible to allow time to address the issue and come up with an alternative plan.
How could you encourage someone to continue to voice his or her opinion or to share an idea when you know he or she is hesitant to do so?
For someone who is hesitant to share his or her opinion or idea, leaders should encourage their participation by offering some their own opinions and ideas on the matter and asking a question or two regarding his or her thoughts. Through back and forth dialogue, slowly the leader would obtain the individuals ideas and opinions on the project. By obtaining everyone on the teams thoughts, a well-informed final decision can be made on how to proceed. By doing this, the reluctant team member will believe that they have contributed to the project.
Storybook #2
As a manager, how would you relay an important negative message with as little impact on your team as
References: Duggan, T., & Media, D. (n.d.). Indirect & Direct Approaches to Conflict. Retrieved from http://www.smallbusiness.chron.com Robbins, S. R., & Judge, T. A. (2013). Organizational Behavior (15th ed.). Upper Saddle River, NJ: Pearson/Prentice Hall.