Conflict resolution

Topics: Nonverbal communication, Communication, Emotion Pages: 4 (2342 words) Published: March 21, 2014
Conflict Resolution Skills 
Managing and Resolving Conflict in a Positive Way 
Conflict is a normal, and even healthy, part of relationships. After all, two people can’t be  expected to agree on everything at all times. Since relationship conflicts are inevitable, learning  to deal with them in a healthy way is crucial. When conflict is mismanaged, it can harm the  relationship. But when handled in a respectful and positive way, conflict provides an  opportunity for growth, ultimately strengthening the bond between two people. By learning the  skills you need for successful conflict resolution, you can keep your personal and professional  relationships strong and growing. 

The fundamentals of conflict resolution 
Conflict arises from differences. It occurs whenever people disagree over their values,  motivations, perceptions, ideas, or desires. Sometimes these differences look trivial, but when a  conflict triggers strong feelings, a deep personal and relational need is at the core of the  problem—a need to feel safe and secure, a need to feel respected and valued, or a need for  greater closeness and intimacy. 

Recognizing and resolving conflicting needs 
If you are out of touch with your feelings or so stressed that you can only pay attention to a  limited number of emotions, you won’t be able to understand your own needs. If you don’t  understand your deep­seated needs, you will have a hard time communicating with others and  staying in touch with what is really troubling you. For example, couples often argue about petty  differences—the way she hangs the towels, the way he parts his hair—rather than what is really  bothering them. 

In personal relationships, a lack of understanding about differing needs can result in distance,  arguments, and break­ups. In workplace conflicts, differing needs are often at the heart of bitter  disputes. When you can recognize the legitimacy of conflicting needs and become willing to ...
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