Conflict Resolution

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|Lesson 3 |
|Win-Win Conflict Resolution |
|Introduction |
|In Lesson 3 you will learn another communication skill that in conjunction with Empathic Listening and I Message will help you |
|establish positive relationships with students, parents, colleagues, friends and family members. This skill is Win-Win Conflict |
|Resolution. |
|Win-Win Conflict Resolution (Win-Win) is a democratic approach to resolve the conflicting needs of teachers and students in a |
|manner in which the needs of both parties are satisfactorily met. (Gordon 1974; Covey 1989) |
|Lesson Objectives/Outcomes |
|At the end of the lesson you will: |
|Be able to explain what is meant by Win-Win conflict resolution. |
|Be able to recognize situations where Win-Win is and is not being used. |
|Use Win-Win conflict resolution correctly. |
|Assignments for Lesson Three |
|After reading the material on the Study Guide and going over the review, complete the following exercises: |
|Practice Exercise: Identify

References: | |Covey, Stephen R. (1989), The 7 Habits of Highly Effective People, Simon & Schuster. | |Gordon, Thomas (1974), T.E.T. Teacher Effectiveness Training, New York : David McKay Company, Inc. |