Conflict Management Reflective Essay

Topics: Conflict, Conflict management, Active listening Pages: 4 (1286 words) Published: April 5, 2014


Student ID:
Course: BASSIX


Unit/Module: Conflict Management
Assessment Name: Reflective Journal and Integrative Statement Assessment Number: 1
Term & Year:
Word Count: 1119 words

I declare that this assessment is my own work, based on my own personal research/study. I also declare that this assessment, nor parts of it, has not been previously submitted for any other unit/module or course, and that I have not copied in part or whole or otherwise plagiarised the work of another student and/or persons. I have read the ACAP Student Plagiarism and Academic Misconduct Policy and understand its implications.

I also declare, if this is a practical skills assessment, that a Client/Interviewee Consent Form has been read and signed by both parties, and where applicable parental consent has been obtained.

6th January, 2014.
Today I reflect on a conflict that happened recently at work and at times can be an on-going issue within my workplace. Christmas/New Year is the busiest time of the year in the Deli department, and my manager is in charge to obtain enough staff to handle these shifts. Conflict escalated, when my manager began giving 30 hours to all the junior staff, while I was only receiving 8 hours a week. As a result, I was extremely angry with my manager, as I felt, because of my age, I was over-looked for shifts. My manager did not diffuse the situation by explaining her reasons and chose to ignore me, which resulted in this conflict situation initially evolving from a covert situation (non-cooperation) to soon showing attributes and levels from the overt spiral, from Eunson’s (2007) conflict spiral (p.12). This finally resulted in complaining, which then began escalating to anger and eventually arguments between not only my manager, but with other staff members on my team. On reflection, I would normally not let a situation like this escalate to...

References: Eunson, B. (2007). Conflict management. Brisbane, Australia: John Wiley & Sons.
DeVito, J. A. (2009). The interpersonal communication book (12th ed.). Boston, MA: Person Education Inc.
Cornelius, H., & Faire, S. (2006) Everyone can win (2nd ed.). Sydney: Simon & Schuster.
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