CONFLICT MANAGEMENT

Topics: Management, Qualitative research, Conflict Pages: 58 (10864 words) Published: May 19, 2015
CONFLICT MANAGEMENT IN AN ORGANIZATION
(A CASE STUDY OF UNIBANK GHANA LIMITED-ADUM)

KWESI OPPONG-ADJEI
ELIZABETH ASAFU-ADJAYE
PRISCILLA ENYONAM KRAKAH
JACQUELINE BEAUTY NYAAKU
AMA KYEREWAA
AMA TWUMWAA ANTWI

A PROJECT WORK SUMITTED TO THE DEPARTMENT OFBUSINESS STUDIES IN PARTIAL FULFILMENT OF THEREQUIREMENT FOR THE AWARD OF THE
BACHELOR OFBUSINESS ADMINISTRATION DEGREE(HUMAN RESOURCE
MANAGEMENT)

MAY, 2013

i

STATEMENT OF AUTHENTICITY
We Have Read The University Regulations Relating To Plagiarism And Certify That This Report Is All Our Own Work And Does Not Contain Any Unacknowledged Work From Any Other Source. We Also Declare That We Have Been Under Supervision For This Report Herein Submitted.

Name

Index Number

Signature

Date

Kwesi Oppong-Adjei

10135195

………………

………………

Elizabeth Asafu-Adjaye

10136246

………………

………………

Priscilla Enyonam Krakah

10140963

……………...

.………………

Jacqueline Beauty Nyaaku

10140840

………………

.………………

Ama Kyerewaa

10135091

………………

…..……………

Ama Twumwaa Antwi

10135153

………………

..………………

Supervisor’s Declaration
I hereby declare that the Preparation and Presentation of the Dissertation Were Supervised In Accordance With the Guidelines on Supervision Laid down by Christian Service University College.

Supervisor’s Name
Isaac Ampong

………………………

….…………………..

Head of Department’s Name
Kwaku Ahenkorah (Dr.)

……………………….

ii

….…………………..

ABSTRACT
Conflicts arise naturally in every arena of our daily life. Every organization encounters conflict on a daily basis.The aim of the study was to know how conflict is being managed in an organization.

Case study approach with quantitative and qualitative methods was chosen because the study strategy involves a systematic investigation into Unibank as an organization. The study was also carried out through questionnaires and interviews of management and staff of Unibank-Adum Kumasi. A sample size of 20 employees were selected out of 50 populations in Unibank using simple random sampling technique for the distribution of questionnaires and interviewed three department managers.

It emerged that perceived conflict occurs because of ignorance, poor communication, and lack of proper personnel management. Actual conflict generally occurs when there are multiple paths to accomplish the same goal.

The commendations were that, management should focus on encouraging democratic representation in the choice of leaders and should also strive to treat the employees in the best possible way.

iii

DEDICATION
This project is dedicated to the almighty God for given us the ideas and vision for writing this project and to all students.

iv

ACKNOWLEDGEMENT
Glory and honor be to the Lord for how far He has brought us. Our sincere thanks go to the staff and management of Unibank Ghana Limited for their time, understanding and support because without them this report would not have come to print. To our sweet and lovely parents for helping us in various ways, from your children we say thank you.

We really love and cherish you as our parents.
Finally we wish to express our profound gratitude to our supervisors Mrs. Evelyn Frempong and Mr. Isaac Ampong for their guidance, tolerance and supervision.

v

TABLE OF CONTENT

Content

Page

Page Title

i

Abstract

iii

Acknowledgement

v

Table of Content

vi

List of Table

ix

List of Figures and Illustrations

ix

CHAPTER ONE
INTRODUCTION
1.0 Background ofthe Study

1

1.1 Statement of the Problem

3

1.2 Research Objectives

4

1.3 Research Questions

4

1.4 Significance Of Study

5

1.5 Overview Of The Research Methodology

5

1.6

Scope Of The Study

6

1.7

Limitation Of The Study

7

1.8 Organization Of The Study

7

vi

CHAPTER TWO
LITERATURE REVIEW
2.0Introduction

8

2.1 Definition of Conflict

9

2.2 Causes of Conflict...

References: bad. However, the manner in which conflict is handled determines whether it is constructive
or destructive (Deutsch and Coleman, 2000)
goals or values between two or more parties in a relationship, combined with attempts to
control each other and antagonistic feelings toward each other (Fisher, 1990)
of human conflict. Conflict has the potential for either a great deal of destruction or much
creativity and positive social change (Kriesberg, 1998)
incompatibility between themselves and the groups that interact with each other in some
ways (Putnam and Poole, 1987) for this research project, we choose to define Conflict as a
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