Conflict Management

Topics: Management, Conflict, Organization Pages: 9 (1995 words) Published: December 15, 2010

"Impact of effective conflict management on employee’s performance and productivity”.


This research work will be centering on effective conflict management, its impact on employee’s performance, productivity as well as resolution, linking to the management and employees of the organizations. Conflict can be regarded as disagreement regarding interests or ideas (Esquivel and Kleiner, 1997). Managing the conflict appears when the objectives, goals or interests of the individuals or groups are frustrated or about to frustrate. Conflict is an inevitable part of life since the goals of different stakeholders such as managers and staff are often incompatible (Jones et al 2000, Bagshaw, 1998).

There are many reasons of organization’s growth and decline. Among these one reason is “conflict”. There is no single reason of conflict in the organizations, it may be several, depends upon the nature and size of the organization. Conflict can arise upon even on minor difference of opinion and could cause a disaster to the organization. Effective conflict management is having a great impact on employees and organization’s performance and productivity. Conflict resolving is totally managerial skill.

For any organization to be effective and efficient in achieving its goals, the people in the organization need to be visionary what they deserve for. Beside this, having clear objectives for each group and individual is essential. Some time organizations are greatly struck by the problem known as “conflict”. It’s up to the organization to find ways of resolving these conflicts amongst people. All members of the organization need to find ways of minimizing such kind of situation. This could happen to any organization either public sector or private sector.

Conflict is a fact of life as people compete for jobs, resources, power, acknowledgement and security. According to Wilson (2002), those people or organizations that are able to manage conflict strategically are those who have most success in their endeavor. Most of the organizations are of the opinion that conflict is having negative impact on the productivity and performance of the employees. They think that it is a laborious, focus reducer, cause of discomfort, hostility and consume a lot of time and money. However, when conflict is managed effectively and efficiently, it can also be very positive, productive and beneficial for both the organization and employees as well.

The good thing about conflict is that it highlights problems and promotes change to the organization. Beside this, it often encourages shared solutions and can enhance the morale and team spirit of the organization’s practice when it is dealt with openly and promptly. At last, conflict can stimulate the creativity and innovation in the organization which is the limelight for the growth and survival in today’s competing era.


Conflict is a process that materializes when an individual or group perceives that another individual or group is frustrating, or about to frustrate, the attempts of the former to attain a goal (Thomson, 1992 Wall and Callister, 1995). Most of the studies have shown that conflict when managed properly and effectively could lead to the desired or targeted goals attainment. Its impact remains for longer time period. It’s up to the management that how they manage conflict.

As one may speculate that the reasons, why managers are paid the heights remuneration in the organizations is to compensate for the supposed acceptance of conflict, a good part of the remuneration may be regarded as combat pay to work in an environment which can be constantly uncomfortable (Robbins, 1987). Bagshaw (1998) has pointed out that conflict is not necessarily a bad thing if properly managed. It can be creative force for the business and the individual. One conflict management theory developed by the Society of Professionals in Dispute Resolution,...
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