conflict management

Topics: Management, Conflict management, Resolution Pages: 3 (616 words) Published: December 15, 2013
University of Phoenix Material

Conflict Management Plan

1. Identify the available conflict management strategies and their strengths and weaknesses.


Listen to both sides

This allows each employee to tell how they feel and what this issue is. This may end up in a confrontation if not done in face to face.

Get to the root of the problem

This will allow management to only listen to what is going on, not people’s opinions, or office gossip The employee may feel their problem is not being heard. If they cannot state the steps that led to the problem.

Find a common ground

This allows both employees to feel they have been heard.

Each employee may feel they are justified to feel the way they feel and may not agree to compromise.

Get both parties to buy-in to the solution

This will allow a resolution that both employees can agree too, enabling work to go forward. Employee may not buy-in and be flexible.

Teach employees to appreciate their differences

This will allow employees to have an open mind and know that everyone is different. Employee may not have an open mind, may be bias to age, gender, education.

2. Which of the available conflict management strategies is most appropriate for the current situation with David and James? Provide your rationale, including what factors you considered in making your selection. Your response should be at least 100 words.

The conflict management strategy that is most appropriate for these employees is #1 listening to both sides this allow both employees to tell their version of what they think the problem is. Usually when this is done it will reveal an easy solution that wasn't seen before the issues were verbalized. Also, employees feel better just knowing they've had a chance to share their concerns and be heard. I would use this strategy because more times than not we find that through discussion the employees find out they have just...
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