conflict management
Executive Summary
Conflicts are inescapable in an organization. However, conflicts can be used as motivators for healthy change. In today's environment, several factors create competition; they may be differing departmental objectives, individual objectives, and competition for use of resources or differing viewpoints. These have to be integrated and exploited efficiently to achieve organizational objectives.
A manager should be able to see emerging conflicts and take appropriate pre-emptive action. The manager should understand the causes creating conflict, the outcome of conflict, and various methods by which conflict can be managed in the organization. With this understanding, the manager should evolve an approach for resolving conflicts before their disruptive repercussions have an impact on productivity and creativity. Therefore, a manager should possess special skills to react to conflict situations, and should create an open climate for communication between conflicting parties.
INTRODUCTION
Conflict is a 'clash of interests, values, actions, views or directions.’ People disagree because they see things differently, want different things, have thinking styles which encourage them to disagree, or are predisposed to disagree. Some definition of Conflict are given below
1. A state of open often prolonged fighting; a battle or war.
2. A state of disharmony between incompatible or antithetical persons, ideas, or interests; a clash.
3. Psychology, A psychic struggle, often unconscious, resulting from the opposition or simultaneous functioning of mutually exclusive impulses, desires, or tendencies.
4. Opposition between characters or forces in a work of drama or fiction, especially opposition that motivates or shapes the action of the plot, within the organization.
Conflict situations should be either resolved or used beneficially. Conflicts can have positive or negative effects for the organization, depending upon the
Conflicts are inescapable in an organization. However, conflicts can be used as motivators for healthy change. In today's environment, several factors create competition; they may be differing departmental objectives, individual objectives, and competition for use of resources or differing viewpoints. These have to be integrated and exploited efficiently to achieve organizational objectives.
A manager should be able to see emerging conflicts and take appropriate pre-emptive action. The manager should understand the causes creating conflict, the outcome of conflict, and various methods by which conflict can be managed in the organization. With this understanding, the manager should evolve an approach for resolving conflicts before their disruptive repercussions have an impact on productivity and creativity. Therefore, a manager should possess special skills to react to conflict situations, and should create an open climate for communication between conflicting parties.
INTRODUCTION
Conflict is a 'clash of interests, values, actions, views or directions.’ People disagree because they see things differently, want different things, have thinking styles which encourage them to disagree, or are predisposed to disagree. Some definition of Conflict are given below
1. A state of open often prolonged fighting; a battle or war.
2. A state of disharmony between incompatible or antithetical persons, ideas, or interests; a clash.
3. Psychology, A psychic struggle, often unconscious, resulting from the opposition or simultaneous functioning of mutually exclusive impulses, desires, or tendencies.
4. Opposition between characters or forces in a work of drama or fiction, especially opposition that motivates or shapes the action of the plot, within the organization.
Conflict situations should be either resolved or used beneficially. Conflicts can have positive or negative effects for the organization, depending upon the