Conflict Management

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Topics: Conflict
Group Presentation- 12 Angry Men
Conflict Management

Types of conflict: First of all, conflict is described as the expressed struggle of interconnected parties who perceive incompatible goals and interference from each other in attaining certain goals (Rothwell).
The book describes two major types of conflict, constructive and destructive conflict.
Destructive Conflict- characterized by domination, escalation, retaliation, competition and inflexibility (Rothwell)
Constructive Conflict- characterized by a we-orientation, cooperation, and flexibility (Rothwell)
However there are other types of conflict in which the book touches on, those are: Task conflict- conflicts concerning disagreements over the content of task being carried out Task conflicts generally have a positive outcome to it. High disagreement in a group usually results into better understanding of the certain task therefore producing a better outcome. Examples include: - Juror #8’s ‘not guilty’ vote during the preliminary vote. This opened the door for the group to discuss the case and re-examine the evidence, resulting into a unanimous ‘not guilty’ verdict, favoring the defendant. - Examination of the murder weapon, re-enactment of the old man’s testimony (regarding seeing the defendant running down the stairs after the killing), and analyzing the woman’s testimony that she saw the defendant stab the victim through the L-train windows Relationship Conflict- conflicts concerning the interpersonal animosities and tensions between individuals themselves rather than the task at hand Relationship conflicts between group members generally have a negative outcome to it. Relationship conflict lowers task performance by distracting members’ attention and reducing each individual’s ability to concentrate on the task at hand. Examples include: - Most parts of the movie showed relationship conflicts, this was visible in the

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