Conflict Management

Topics: Management / Pages: 6 (1353 words) / Published: Feb 18th, 2013
This paper is based round a series of journal entries, which explores interpersonal skills. From reflecting back on my journal entries I have chosen to explore conflict management. This discussion came about due to the fact that I always seem to encounter conflict during task conflict.

We are all genetically different and thus have different morals and outlooks on life. By putting individuals in a group who are all culturally different, come from different age groups and vary in gender there is likely to be some form of conflict that will arise. This conflict may occur consciously or unconsciously Shih.H and Susanto. E (2010). Dowd. K.O, De Janasz. S.C and Schneider. B.Z (2009) describe conflict as a form of interaction among parties who differ in interest, perception or people. Conflict is an issue that has been around for decades and will continue to exist Atteya. N.M (2012). Depending on the individuals involved in the conflict it can be beneficial to them or have negative effects. Conflict arises in two forms, task conflict and relationship conflict. Task conflict is a disagreement in how the task is being worked on or how the group work should be completed, while relationship conflict (also known as emotional conflict) is due to a mutual or individual dislike for a particular person Atteya. N.M (2012).

Conflict can be beneficial at times but most of the time it can lead to a disrupted workplace and a decrease in employee’s being satisfied therefore a decrease in employee productivity may occur Shih. H and Susanto. E (2010). Research from Francisco J. Medina, Lourdes Munduate, Miguel A. Dorado, Inés Martínez, José M. Guerra, (2005) shows that although individuals associate conflict as being negative when it is actually beneficial to organizations as is has been shown to improve team performance. By avoiding conflict it can limit the groups level of creativity as well as their level of performance. Although relationship conflict has more of a negative

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