conflict

Topics: Management, Employment, Mary Parker Follett Pages: 3 (1093 words) Published: October 29, 2013
Assignment 2
Group Management Project

What is management?
Management is a field of social discipline dealing with the behaviour of people and human institutions as Peter Drucker Described’ (page 6) Management comprises planning, organizing, staffing, leading or directing, and controlling an organization (a group of one or more people or entities) or effort for the purpose of accomplishing a goal. In another way of thinking, Mary Parker Follett (1868–1933), defined management as "the art of getting things done through people". She described management as philosophy.

The Importance of Communication in the Workplace (Issue)
Defined as the interchange of thoughts, opinions, or information by speech, writing, or signs, communication is one of the most important work ethics that can be used within the work place. In my workplace, and because I work in a Cafe Communication is used by everyone in the work place at all times. Employees communicate with each other to get their jobs done. Supervisors communicate with their staff to run a business proficiently. Everyone working within a business communicates with customers and consumers to make sure all of the clients' needs are met. Without it, no work could ever be accomplished. With communication from each worker, duties can be fulfilled smoothly with very few troubles. Any business lacking communication would automatically fail. Every company is based around good communication between employees and patrons. There are numerous positive aspects of communication in the work place. If a misunderstanding is discussed rather than spoken about behind someone's back, the problem could be cleared quickly, avoiding a possible crisis. Instead of putting up with something that one feels to be morally wrong, if the employee speaks of his or her disappointment or dismay, the situation could be overturned, therefore, providing a healthier, improved work atmosphere and a boost of self-worth. By conversing with managers and...
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