Concept in Health

Topics: Physician, Patient, General practitioner Pages: 3 (830 words) Published: August 23, 2013

Step 1: Put the following steps in the order of a routine patient care flow, from the beginning through the end of the patient encounter.
1. Call in to schedule appointment
2. Signs in at reception desk
3. New patient paperwork is signed and returned to front desk with insurance for verification of benefits 4. Hard copy record is pulled or made if new patient
5. Patient pays standard co-pay if applicable
6. Patient called to back office
7. Reason for visit reviewed with patient by CNA, CMA, or NP 8. Height, weight, and blood pressure taken by CNA, CMA
9. Shown to patient care room
10. Height, weight, and blood pressure taken by CNA, CMA
11. Doctor, NP, or Physician’s Assistant examines patient 12. Patient released from exam room
13. Patient checks out and pays any deductible verified
14. Collection efforts initiated if patient’s charges not paid, and any insurance appeals are processed 15. Explanation of benefits returns with breakdown of payments 16. CSM 1500 forms coded and sent to insurance for reimbursement 17. Practice manager applies payments, writes off amounts required by contract with insurance companies, adjusts patient’s account records, and imitates billing to patient that indicates insurance has been processed charges 18. Any refunds due to patient or insurance sent out

My medical office will be a comfortable place that patients don’t mind visiting. It will be functional and having the ability to accommodate many patients on a daily basis. My medical office will be a serene place patients’ will enjoy visiting. For that reason, office furnishings will be light colored oak wood or marble, the walls will be a calming baby blue; chairs will be individual seats of comfortable blue leather, for sanitation reasons and easier cleaning. The decorations, will be of bright colorful flowers on two walls, with lots...

References: Santiago, Andrea, Medical Office Manager-Career Profile
Well, Jon E, MBA Family Practice Management 2005 May: 14(5): 46-50
Well, Jon E, MBA Family Practice Management 2005 May: 14(5): 46-50
Weverka, Peter nd
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