Some patients like alcoholics are very hard to deal with because most of them come to the units withdrawing. But as a nurse, you have to do the best you can. Some patients come to the hospital with hidden agendas. For example, one time few years ago, I received a patient from emergency room whom I was told he was a very difficult patient to deal with. I was kind of prepared when he came in. I was very pleasant and tried as much as possible to make him comfortable. I practically did everything he asked me to do. But guess what? He still complained and started threatening to sue the hospital for I did not know what. I let him calm down and I talked to him firmly. I told him that whatever agenda you have before you came here and start threatening us, does not work that way. You will just fight a losing battle. Everything you are doing is being documented and recorded, so please just stop. After that, he never threatened anybody and he really appreciated after he left. So, Kellogg was right when she mentioned that giving quality nursing care is complicated because it is between the patient and the nurse. But as nurses, striving to give the best care to the patients is what we desire and it is our focus as we provide
Some patients like alcoholics are very hard to deal with because most of them come to the units withdrawing. But as a nurse, you have to do the best you can. Some patients come to the hospital with hidden agendas. For example, one time few years ago, I received a patient from emergency room whom I was told he was a very difficult patient to deal with. I was kind of prepared when he came in. I was very pleasant and tried as much as possible to make him comfortable. I practically did everything he asked me to do. But guess what? He still complained and started threatening to sue the hospital for I did not know what. I let him calm down and I talked to him firmly. I told him that whatever agenda you have before you came here and start threatening us, does not work that way. You will just fight a losing battle. Everything you are doing is being documented and recorded, so please just stop. After that, he never threatened anybody and he really appreciated after he left. So, Kellogg was right when she mentioned that giving quality nursing care is complicated because it is between the patient and the nurse. But as nurses, striving to give the best care to the patients is what we desire and it is our focus as we provide