Computer Mediated Communication - Summary

Topics: Communication, Computer-mediated communication, 1916 Pages: 11 (3955 words) Published: February 12, 2012
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Computer-Mediated Communication|
Effective Managerial Communication|
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Submitted to: |
Submitted by: March 15, 2011|

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Table of Contents

Executive Summary………………………………………………………………………………………………………………………...1 First Advantage to CMC………………………………………………………………………………………………………………..3 First Disadvantage……………………………………………………………………………………………………………………………3 Second Advantage…………………………………………………………………………………………………………………………….4 Second Disadvantage……………………………………………………………………………………………………………………….5 Third Advantage to CMC……………………………………………………………………………………………………………….5 Third Disadvantage…………………………………………………………………………………………………………………………..6 Fourth Advantage………………………………………………………………………………………………………………………………7 Fourth Disadvantage…………………………………………………………………………………………………………………………8 Fifth Advantage………………………………………………………………………………………………………………………………….8 Fifth Disadvantage……………………………………………………………………………………………………………………………..9 Sixth Advantage…………………………………………………………………………………………………………………………………10 Comparative Analysis……………………………………………………………………………………………………………………….11 Conclusion…………………………………………………………………………………………………………………………………………..12 References……………………………………………………………………………………………………………………………………………13

Executive Summary
Throughout history, humans have used several different means to communicate with others. Face-to-face speaking, letter writing, telegram, and telephone are several examples of these communications. The latest method that has emerged is computer-mediated communication, or CMC. The purpose of this paper is to analyze the pros and cons of computer-mediated communication (CMC) as a virtual medium of collaboration in the workplace. The paper will assess six advantages and five disadvantages in CMC. The nature of the topic dictates the use of both advantages/disadvantages and a comparative analysis of the main differences in computer-mediated communication. The research draws attention to the problems and benefits associated with computer-mediated communication and summarize the increases in cost savings and time which essentially create a 24/7 organization that in most companies produces less than 6 percent turnover. Further investigations reveal that it is impersonal and has many flaws however, it is clear that CMC has made it possible for organizations to communicate almost exclusively electronically. Clearly, CMC has changed the way that modern businesses operate. This report evaluates the advantages/disadvantages associated with CMC and concludes that though there are disadvantages to the communication, the benefits far outweigh the problems associated with computer-mediated interactions. Computer Mediated Communication (CMC) is defined as synchronous or asynchronous processes by which people create, exchange, and perceive information using networked telecommunications systems that facilitate encoding, transmitting, and decoding messages (Romiszowski &Mason, 2005) CMC encompasses networked computing systems such as electronic mail, interactive messaging, bulletin boards, discussion groups, list servers, and conferencing (Ahanchian & McCormick, 2009). CMC allows workers to communicate through theses mediums with anyone, anywhere, anytime (Udell, 2004). CMC has influenced more organizations worldwide to network through computers (Ahanchian & McCormick, 2009). However, there are benefits and trade-offs linked to this communication (Udell, 2004). What is the First Advantage In CMC?

It enhances interaction patterns. Virtual relationships are more likely to develop as more messages are sent across a CMC medium (Stromso, Grottumt, & Lycke, 2007). When more messages are sent, the virtual relationship is built as participants grow more comfortable with each other (Taylor, 2007). Once a relationship is established, then workers can begin to collaborate and evaluate information effectively (Ahanchian &McCormick, 2009). There is a positive relationship between the growth in the number of virtual communications and improvement with...

References: Ahanchian, M. R., & McCormick, J. J. (2009). Culture and the processes of virtual teaming for training. Journal of Computer Assisted Learning, 25(4), 386-396. Retrieved onlind February 26, 2011, from EBSCOhost. http://offcampus.lib.washington.edu/login?url=http://search.ebsc ohost.com/login.aspx?direct=true&db=a9h&AN=42960021&site=ehost-live
Hössjer, A., & Eklundh, K. (2009). Making Space for a New Medium: On the Use of Electronic Mail in a Newspaper Newsroom. Computer Supported Cooperative Work: The Journal of Collaborative Computing, 18(1), 1-46. Retrieved February 25, 2011, fromEBSCOhost. http://of fcampus.lib.washington.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=a9h&AN=36146112&site=ehost-live
Jarman, R. (2005). When Success Isn’t Everything – Case Studies of Two Virtual Teams. GroupDecision & Negotiation, 14(4), 333-354. Retreived online February 25, 2011, from EBSCOhost. http://offcampus.lib.washington.edu/login?url=http://search.ebscohost.com/logi n.aspx?direct=true&db=a9h&AN=18221251&site=ehost-live
Lewis, G.F. (2007). Management. In G.F. Lewis, Management Challenges for Tomorrow’s Leaders Fifth Edition (pp. 298-300). Mason Ohio: South-Western Cengage Learning.
Romizowski R., Mason, R. (2008). The Open University. Retrieved on February 28, 2011, from Education Tech. http://www.aect.org/edtech/15.pdf
Strømso, H. I., Grøttum, P. P., & Lycke, K. H. (2007). Content and processes in problem-based learning: a comparison of computer-mediated and face-to-face communication. Journal of Computer Assisted Learning. Retrieved February 25, 2011, from EBSCOhost. http://offcampus. lib.washington.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=a9h&AN=25007437&site=ehost-live
Taylor, E. Z. (2006). The Effect of Incentives on Knowledge Sharing in Computer-Mediated Communication: An Experimental Investigation. Journal of Information Systems, 20(1), 103-116. Retrieved February 27, 2011, from EBSCOhost. http://offcampus.lib.washington.edu/login?url=http: //search.ebscohost.com/login.aspx?direct=true&db=a9h&AN=21092714&site=ehost-live
Udell, J. (2004). The New Social Enterprise. InfoWorld, 26(13), 47-50. Retrieved February 25, 2011 from EBSCOhost. http://offcampus.lib.washington.edu/login?url=http://search.ebscohost.com/login.as px?direct=true&db=a9h&AN=12788317&site=ehost-live
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