May 27, 2014
The hospitality industry is a very dynamic one. Every manager must lead their team with utmost standard of professionalism and assure that all employees provide the same services and standards daily as this ultimately relates to the success of the operations (“Professionalism in the Workplace”, 2014). As the operational manager, the daily duties should include making rounds to every department within the hotel property. By adhering to these commitments daily, you, as the leader, will assure nothing goes unnoticed. Lodging managers most definitely will be aware of how employees within the various departments are doing, the ways in which the work is carried out, and the attitudes that are provided to the guests. Working in such a diverse industry, it is very important to pay attention to every little detail. We work with such a diverse population, including both employees and the clientele, so a certain degree of sensitivity must be held in all aspects of daily operations (“Diversity”, 2014). Cultural norms vary, and these variations must be taken into consideration to ensure a healthy, successful, and professional work environment. Every lodging manager needs to be professional at all times to be successful.
Leadership means something different to everyone. However, when managing a team of employees in the hospitality field, we work towards a mutual goal, working towards overall superior guest satisfaction, success and profit for ownership. Guidance from leaders is the process of impelling all team members to work devotedly to achieve the companies predetermined goals and supporting the mission statement for the company (Kainthola, 2009). Strategies for effective leadership may include ongoing training, counseling, open door policies, encouragement, praising and employee incentive programs when applicable and approved by corporate or ownership. All of these examples I have listed in this paper contribute to the foundation of being a professional and successful lodging manager. As a lodging manager, once a year, we essentially hide in our offices to prepare annual budgets. Historical data is very important feedback to utilize in future planning strategies. Smaller hotels have one budget for the entire operation; however, properties with various departments prepare budgets for each department. These documents must get submitted to the general manager of the property for review. From there, the general manager will edit, deny, or approve the departmental budgets. Being knowledgeable about price changes from vendors or corporate changes, such as guest room updates, are ultimately needed to prepare the annual budget plans as correctly as possible. The goal is to assure a well-balanced spending plan and make the best decisions for a profitable operation. Another component to add is proper inventory control within every department. Inventory control is an imperative job responsibility for success, as lodging managers must ensure that there are adequate supplies to function properly, yet not an oversupply so that items and money is being wasted. The demand in the lodging industry can change almost by the hour on a regional or worldwide basis. Lodging managers be knowledgeable about upcoming events in the area, graduations, sporting events, impactful weather conditions, et cetera, all of which could lead to a rapid increase in occupancy change the operation. Practicing yield management is a daily tool that must be well understood to assure, again, most profitable achievement for the operation.
Every job can certainly cause stress for an individual, and the hospitality industry is no exception. Employees in this industry are vulnerable to high stress situations. The job responsibilities across all departments are very demanding. It is the ever-changing demographics, the needs of various guests, and the dynamic of...
References: Diversity. (2014). American Hotel and Lodging Association. Retrieved from
Kainthola, V. (2009). Principles of Hotel Management. Chandni Chowk, Delhi [India]: Global
Professionalism in the Workplace. (2014). JWilliamsStaffing. Retrieved from
Segal, J., Smith, M., Robinson, L., & Segal, R. (2014). Stress at Work: Tips to Reduce and
Manage Job and Workplace Stress
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