March 16, 2013
Stovall Home Products
2567 Oak Avenue
St, Louis, MO. 00000
Ms. Anne J. Thompson
2567 Gulf Shores Way
Tallahassee, Fl. 00000
Dear Ms. Thompson:
Stovall Home Products received your customer compliant letter referencing the discoloration of your jacket after using our white-n-brite liquid bleach product.
We here at Stovall understand your concern and frustration of possibly ruining a new jacket. Our entire team here at Stovall conducted a thorough investigation and found the root cause of the problem.
In your compliant letter you stated the treated areas around the stains on your jacket had turned to an ugly yellow. On our white-n-brite label directions we advise all consumers to follow the garment care tags before using our product and to never use it as a spot remover. We also contacted the manufacturing company that made your jacket, and they stated that your jacket was made of a cotton polyester blend that was treated with a resin-based, stain resistant finished that is not compatible either dry or liquid bleaches.
Stovall Home Products has come to the conclusion that the discoloration to your jacket would have never happened, if all instructions had been followed pertaining to the garment care tag by the manufacturing company and the label direction on the white-n-brite; Therefore Stovall Home Products cannot reimburse you for your jacket. As one of our valued customers we would like to provide you a solution that could possibly restore your jacket back to its original color. The solution is as follow and has three ingredients. One gallon of cold water, two tablespoons of sodium sulfate and a half cup of white vinegar. Mix all ingredients thoroughly and immerse the entire jacket for about 20 minutes. Once the time has elapsed, rinse the jacket in water only and let it drip dry.
Ms. Thompson, only use this solution if you are comfortable, because Stovall Home Products will not be held liable....
References: Joel P. Bowman, PH.D. Western Michigan University, Writing Negative Messages, Retrieved February 17, 2011, http://homepages.wmich.edu/~bowman/badnews.html
Writing an effective business letter, Retrieved May 12, 2011, http://www.office.xerox.com/small-business/tips/business-letter/enus.html
We Get Stacks of Letters and Business Notes. Accessed February 17, 2011, at: http://www.csun.edu/~vcecn006/lettr.html
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