Complaint and Children/young People

Topics: Complaint, Pleading, Plaintiff Pages: 7 (2184 words) Published: September 2, 2013
Outcome 1 – Understand how duty of care contributes to safe practice. 1. Explain what it means to have a duty of care in own work role. To have a duty of care in my own work role is to ensure that the young people and other colleagues I work with are kept safe and free from harm. This is from the basic needs of the young people I support; to ensuring that they are well provided and looked after, to making sure they have their medication that they need at the right time and dose etc. For each young person we have at Amberleigh, they each have their own risk assessment which all staff must follow to ensure that the young person is kept safe and free from harm. This will also help to protect the workers who work alongside the young people.

2. Explain how duty of care contributes to the safeguarding or protection of individuals. A duty of care is to keep the young people I work with safe and to protect them from sexual, physical and emotional harm. They have the right to be safe and to be treated with respect and dignity. As a child care officer, I must take reasonable steps to ensure the safety and wellbeing of the young people. Failure to do this could be regarded as professional neglect. I will in my work role, always act and be seen to act in the young person’s best interests. A duty of care safeguards the young people by having done risk assessment s for each young person. This will help to keep the young person free from harm or abuse from others. Risk assessments are put in place to keep the young people safe, this also includes using equipment and basic needs for example washing your hands when cooking, and using the correct equipment at all times. Risk assessments and observations on the young people can alert you to any problems that may need addressing and the discussions with my colleagues and other professionals. We always listen to the young person’s views and try to accommodate their thoughts and feelings too. Outcome 2 – Know how to address conflicts or dilemmas that may arise between an individual’s rights and the duty of care. 1. Describe potential conflicts or dilemmas that may arise between the duty of care and an individual’s rights. Conflicts and dilemmas that may arise between the duty of care and individuals rights could be staff having a difference of opinion over a young person, for example, a staff member believing they have signs of abuse and another staff member thinking they don’t. This could lead to conflict between the young person’s family/carers if staff involved other agencies such as social services. Dilemmas could be knowing when to get further help regarding child/adult protection and safeguarding issues for example, if you did not refer the case to social services the individual might still continue to suffer abuse. Another dilemma would be knowing when to break confidentiality and share information. If you have any concerns abot a young person or feel they are at risk you need to share them and report it, it is always better to be safe than sorry. Other dilemmas in our setting could be:

* Staff falling out
* Breaking confidentiality
* Swearing and behaviour
* Absent staff members
* Lack of team work
Conflicts and dilemmas arise when a young person’s rights, eg, to play, to be protected, parents and families rights, risk, risk assessments, risk elimination, or minimisation, safeguarding, professional practice, training, knowledge, understanding, confidentiality, observational practice, information sharing, own and others behaviour collide with each other. Working with children has a significant duty of care. Children who are younger and more vulnerable need greater care. The attention and vigilance of the practitioner helps to keep them safe as they develop, gives the children understanding to be able to foresee and cope with potential dangers and have an understanding that their actions may hurt and upset others, also communication to be...
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