Competency Management
Leadership Communications Inc. 15 Warner Way, Suite 100 Canton, MA 02021 www.tolead.com
Practical Questions for Building Competency Models
Richard S. Mansfield Strategic Partner, Leadership Communications Inc.1 Presented at Insight Information Company Conference Competency-Based Management for the Federal Public Service Ottawa November 6-7, 2000
1
Richard Mansfield, 20 Lincoln Lane, Sudbury, MA 01776, USA. Tel.: 978-443-9668, Fax: 978443-9669; Email: RSMansfie@AOL.COM
Leadership Communications Inc. 15 Warner Way, Suite 100 Canton, MA 02021 www.tolead.com
Table of Contents Introduction....................................................................................................................3 The First Competency Model .......................................................................................3 The Evolution of Competency Modeling .....................................................................4 How Are Competency Models Built Today?...............................................................7 Resource Panels..............................................................................................................7 Critical Event Interviews ..............................................................................................8 Generic Competency Dictionaries ................................................................................9 Other Sources of Data .................................................................................................10 Key Questions for HR Professionals Building Competency Models....................... 12 1. What HR application should we include in the initial model building project?........12 2. What will the key users of the model need from it? ..................................................14 3. How should key stakeholders be involved?...............................................................17 4. How extensive should the data collection be?
Practical Questions for Building Competency Models
Richard S. Mansfield Strategic Partner, Leadership Communications Inc.1 Presented at Insight Information Company Conference Competency-Based Management for the Federal Public Service Ottawa November 6-7, 2000
1
Richard Mansfield, 20 Lincoln Lane, Sudbury, MA 01776, USA. Tel.: 978-443-9668, Fax: 978443-9669; Email: RSMansfie@AOL.COM
Leadership Communications Inc. 15 Warner Way, Suite 100 Canton, MA 02021 www.tolead.com
Table of Contents Introduction....................................................................................................................3 The First Competency Model .......................................................................................3 The Evolution of Competency Modeling .....................................................................4 How Are Competency Models Built Today?...............................................................7 Resource Panels..............................................................................................................7 Critical Event Interviews ..............................................................................................8 Generic Competency Dictionaries ................................................................................9 Other Sources of Data .................................................................................................10 Key Questions for HR Professionals Building Competency Models....................... 12 1. What HR application should we include in the initial model building project?........12 2. What will the key users of the model need from it? ..................................................14 3. How should key stakeholders be involved?...............................................................17 4. How extensive should the data collection be?