501 - Compare and Contrast the Mega Tools
Total Quality Management (TQM)- “Any quality management system that addresses all areas of an organization, emphasizes customer satisfaction, and uses continuous improvement methods and tools.” TQM is largely focused on customer satisfaction throughout the entire process, therefore organization. TQM and QFD are quite similar with the strong customer focus. TQM and benchmarking share the most contrast as benchmarking focuses on improving quality by taking best practices from a peer organization. Quality Function Deployment (QFD)- “A structured process for planning the design of a new product or service or for redesigning an existing one.” QFD also compares well to Six Sigma. Booth tools have a strong element of customer focus with an equal focus on actual production processes, planning and measuring. QFD differs to MBNQA as it does little to focus on management or a strategic vision. It focuses primarily on what the customer wants and providing quality through production processes. ISO 9000- “A set of international standards for quality. Standards include elements that are considered important in a quality management system from senior management responsibility to documentation to continuous improvement.” Compares well with TQM and Baldrige Criteria as it lays out a framework for a whole system organization from leadership, customer focus, and a systematic approach. Differs most to Six Sigma, as Six Sigma is an organizational wide approach to achieve significant bottom-line results with little focus on leadership and strategic implications. Benchmarking- “A structured process for comparing your organization’s work practices to the best similar practices you can identify in other organizations and then incorporating these best ideas into your own processes.” Benchmarking has the most contrast of the Mega-tools. All have a focus on customer satisfaction and needs, whereas benchmarking largely focuses on comparing products...
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