Communication is the exchange and flow of information and ideas from one person to another. It involves a sender transmitting an idea to a receiver. Effective communication occurs only if the receiver understands the exact information or idea that the sender intended to transmit. Many of the problems that occur in an organization are the direct result of people failing to communicate. Faulty communication causes the most problems. It leads to confusion and can cause a good plan to fail.
Studying the communication process is important because you coach, coordinate, counsel, evaluate, and supervise through this process. It is the chain of understanding that integrates the members of an organization from top to bottom, bottom to top, and side to side.
The Communication Process
Communication: That is what we try to do speak to those near us
Thought: First, information exists in the mind of the sender. This can be a concept, idea, information, or feelings.
Encoding: Next, a message is sent to a receiver in words or other symbols.
Decoding: lastly, the receiver translates the words or symbols into a concept or information that he or she can understand.
During the transmitting of the message, two elements will be received: content and context. Content is the actual words or symbols of the message which is known as language - the spoken and written words combined into phrases that make grammatical and semantic sense. We all use and interpret the meanings of words differently, so even simple messages can be misunderstood. And many words have different meanings to confuse the issue even more.
Context is the way the message is delivered and is known as paralanguage - it is the non verbal elements in speech such as the tone of voice, the look in the sender's eyes, body language, hand gestures, and state of emotions (anger, fear, uncertainty, confidence, etc.) that can be detected. Although paralanguage or context often cause messages to be misunderstood as we believe what we see more than what we hear; they are powerful communicators that help us to understand each other. Indeed, we often trust the accuracy of nonverbal behaviors more than verbal behaviors.
Butler, Gillian, Ph.D. and Hope, Tony, M.D. (1996). Managing Your Mind. New York: Oxford University Press. Mehrabian, Albert and Morton Wiener, 1967, "Decoding of inconsistent communications,"Journal of Personality and Social Psychology 6:109-114 Mehrabian, Albert and Susan R. Ferris, 1967, "Inference of attitudes from nonverbal communication in two channels," Journal of Consulting Psychology 31:248-252. Pearson, J. (1983). Interpersonal Communication. Glenview, Illinois: Scott, Foreman and Company. Pinker, Steven (1997). How the Mind Works. New York: W. W. Norton & Company. http://www.nwlink.com/~Donclark/leader/leadcom.html
Types of Communication
Communication can occur via various processes and methods and depending on the channel used and the style of communication there can be various types of communication.
Types of Communication Based on Communication Channels
Based on the channels used for communicating, the process of communication can be broadly classified as verbal communication and non-verbal communication. Verbal communication includes written and oral communication whereas the non-verbal communication includes body language, facial expressions and visuals diagrams or pictures used for communication.
Verbal communication is further divided into written and oral communication. The oral communication refers to the spoken words in the communication process. Oral communication can either be face-to-face communication or a conversation over the phone or on the voice chat over the Internet. Spoken conversations or dialogs are influenced by voice modulation, pitch, volume and even the speed and clarity of speaking. The other type of verbal communication is written communication....
References: |(Katz & Kahn 1966) |(Pace & Faules, 1983:100) |
|How to do a job |Oral |
• The feeling among employees that supervisors and managers are inaccessible and unresponsive to what employees say (Sharma, 1979:35-41);
• Fear among subordinates to communicate directly with superiors.
People tend to think the grapevine is less accurate than it really is because its errors are more dramatic and consequently more impressed on memory than the day-to-day routine accuracy (Davis & O 'Connor, 1977: 63).
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