P1 Explain the role of effective communication and interpersonal interaction in a health and social care context
The role of effective communication and interpersonal interactions is paramount when communicating with someone as using different forms of communication can benefit individuals in many different ways such as if someone is deaf or cannot talk then someone communicating with them or for the person to communicate back they would have to use signs and symbols e.g. British sign language which is a specific sign language that is used in Britain, the use of makaton, which is a simplified version of the British sign language that is used for children or those with disabilities or the use of signs, symbols, pictures, writing and finger spelling which gives a person that is unable to talk or hear an effective way to communicate with friends, family and carers. I believe that interpersonal interactions are just as important as any other method of communication this is because the way interpersonal interactions are used can determine many things within a conversation e.g. if you have poor body language like crossed legs and playing with a pen it suggests that you are not paying attention and you are not interested in what the other person is saying. I will now explain the role of effective communication and interpersonal interactions within two scenarios.
Alf will not leave his room after accusing other residents in a residential home for stealing his money before the carer found this money in Alf's pocket. The carer would have to communicate with Alf to help the situation as a one to one context to encourage Alf to feel comfortable as he may not feel comfortable talking about the situation when other residents or carers are present because he may feel embarrassed. As Alf is a welsh speaker a carer that has the ability to speak welsh should be allocated to talk to Alf to prevent any language barriers that may arise. This will be a formal conversation between professional and a person using the service. The carer will have to use oral communication as it is the most effective way to gain an immediate response and to be able to show your emotion such as using body language. Body language is an important nonverbal interpersonal interaction because it can show another person our emotions e.g. if you are moving around and looking away a lot it can suggest you are not interested in what they are saying and also it can be altered to gain anothers trust and to ensure they feel comfortable. The carer would have to speak in a respectful manner towards Alf and address his sociolect to be able to communicate effectively e.g. it is disrespectful to speak to your elders with slang unless you know them very well because it may offend them or they may simply not understand a youths slang such as ‘alright lad’ they don’t actually mean that they are talking to a male its a nickname for a friend or someone they know.
Alf has a hearing problem so he wears a hearing aid which is a technological aid to communication however even with the hearing aid the carer should use a simple lexis and speak clearly so that he can understand, the carer should also be facing Alf so that the carer’s voice is projected towards him more efficiently. The carer would have to use nonverbal interpersonal interactions by showing a positive posture which consists of not crossing your arms and legs. By showing this positive posture the carer is showing Alf that they are interested in his thoughts and feelings of the situation. The carer would also use reflective listening by asking Alf questions to empower him. Facial expressions are read when a face to face conversation is taking place so the carer should ensure that they have a sympathetic and caring facial expression to encourage Alf to talk about the way he feels, the carer ...
References: (Leonardcheshire.org, 2014)
http://www.leonardcheshire.org/ [Accessed 6 Oct. 2014]
http://www.samaritans.org/ [Accessed 22 Sep. 2014].
"One day, nearly four years ago, I made a phone call to Samaritans that saved my life."
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