Communication Styles and the Business Communication Process

Topics: Communication, Nonverbal communication, Assertiveness Pages: 4 (1131 words) Published: April 3, 2013
Communication Styles and the Business Communication Process

Communication Styles and the Business Communication Process
* Understanding a person’s communication style is important to achieve effective communication in any environment. The communication process enables the sender and receiver to share common components throughout the conversation, such as nonverbal language, attitudes, and perceptions, which provide understanding as well as effective communication. This paper will focus on a recent interpersonal conversation within a business setting as well as several aspects the conversation, including style, and the transitional communication process. * Discuss the content of the conversation. “What was communicated in the conversation, and who were the communicators?” * Because of a stringent timeline, a fellow agent phoned to ask for help with a two-part group presentation requested by an owner of a company. I agreed to help because the location was close to where I was in the field, the initial participation was limited to only my presence, and the additional sales would translate into more income. According to the agent, the owner consented to a two part presentation. The first meeting informed employees’ of products, and services as well as benefits. Upon our return, the second meeting would provide the necessary paperwork and additional brochures to ensure liberal employee participation. * The preliminary communication between the owner and the initial agent was a two-prong approach. Day one provided information, and day two was the registration process. What was communicated to me by the lead agent was his need for help with the initial presentation as well as the sign-up process in the second meeting, which included bringing paperwork and additional brochures for employees. *

* “What style best describes the method of communication used throughout the conversation?” Explain why the selected styles were chosen. *...

References: International Society for Mental Health Online. (2012). Assertiveness and the Four Styles of Communication. Retrieved from
Stuart, B. E., Sarow, M. S., & Stuart, L. (2007). Integrated business communication in a global marketplace. West Sussex, England: John Wiley & Sons, Ltd.
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