Communication Style Case Study

Topics: Nursing, Patient, Health care provider Pages: 2 (935 words) Published: October 20, 2014

Communication Style Case StudyCatalina RodriguezHCS/September 29, 2014 Tracey AndrewsCommunication Style Case StudyCommunication style is definitely very important in a work environment especial in the health care setting. Finding the right way to communicate with other staff members will keep an open communication channel with everyone. Which in return make other staff members feel respected and provide a much better work environment and the best quality of care for the patient. Now I will go over the scenarios from Checkpoint 8-4 and my own personal experience at work. Scenario number one, is about Robin, a psychiatric nurse that expressed aggressive communication. That led to Rashed to respond passive, by planning to be passive-aggressive with robin in the future when he would have an opportunity. Robin way of speaking to rashed in a firmed and raised voice, only made rashed feel hurt, angry and revengeful toward robin. The fact that rashed needed his job kept him quite but did not stop him from thinking of revenge towards the future with robin. This type of passive communication does not solve and problems are not solved. It might even become less cooperative during work. Rashed even stated that maybe he would not do anything unless he told to do so. Which in return can only mean that the nurse will end of doing more work unless he asked for help that he needs. Scenario number two, Pamela a school nurse was using nonassertive communication. When in doubt about anything communication is the best way to clear up anything. By taking matters into her own hands know she created double the work and in return increased her stress by retesting everyone. A nonassertive person when try to delegate end up doing more work. By not approaching Bridget regarding her concerns, she became a passive person and did not say anything due to the concern of displeasing others. Nonassertive behavior can also cause, anger, confusion and irritation to others. Nurses...
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