communication social work
Communication is the activity of conveying information through the exchange of thoughts, messages, or information, by speech, visuals, signals, writing, or behaviour. It is the meaningful exchange of information between two or more living creatures1. Effective communication is a reciprocal interactive process in which sender and recipient have responsibilities to ensure that a message has been received and understood.
Health care professionals have to provide an efficient and effective service that addresses the needs of patients. Effective communication skills became a vital factor of clinical competence and compliance. Its objectives are to improve accuracy, efficiency and supportiveness. Its main goal is to enhance patient’s experience and to improve health outcome. By improving communication, a better coordination of care can be observed.
Communication skills in health and social care setting involve content skills (what is communicated), process skills (how it is communicated), and perceptual skills (what are the thoughts and feelings at the time of communication). These can be enhanced with support of mentoring.
Mentoring helps with personal and career development and at the same time increase organisational knowledge through sharing understanding and experience. It allows mentees to gain a valuable, practical knowledge and advice.
Very often medical perspective and patient’s perspective are very different. Because of these differences, they require different management.2 By recognizing the patient’s perspective and allowing him/her to actively participate in their own care, the care provided can be of better-quality.
There are many ways to enhance the communication in health and social care settings. Learning can be used to achieve this goal.
Learning is the acquisition of knowledge or skills through study, experience, or being taught3. This can be accomplished by classical conditioning (involuntary
Health care professionals have to provide an efficient and effective service that addresses the needs of patients. Effective communication skills became a vital factor of clinical competence and compliance. Its objectives are to improve accuracy, efficiency and supportiveness. Its main goal is to enhance patient’s experience and to improve health outcome. By improving communication, a better coordination of care can be observed.
Communication skills in health and social care setting involve content skills (what is communicated), process skills (how it is communicated), and perceptual skills (what are the thoughts and feelings at the time of communication). These can be enhanced with support of mentoring.
Mentoring helps with personal and career development and at the same time increase organisational knowledge through sharing understanding and experience. It allows mentees to gain a valuable, practical knowledge and advice.
Very often medical perspective and patient’s perspective are very different. Because of these differences, they require different management.2 By recognizing the patient’s perspective and allowing him/her to actively participate in their own care, the care provided can be of better-quality.
There are many ways to enhance the communication in health and social care settings. Learning can be used to achieve this goal.
Learning is the acquisition of knowledge or skills through study, experience, or being taught3. This can be accomplished by classical conditioning (involuntary