Communication Skills
Introduction
Communication is the activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behavior. It is the meaningful exchange of information between two or a group of people.
One definition of communication is “any act by which one person gives to or receives from another person information about that person's needs, desires, perceptions, knowledge, or affective states. Communication may be intentional or unintentional, may involve conventional or unconventional signals, may take linguistic or nonlinguistic forms, and may occur through spoken or other modes.
Communication requires a sender, a message, and a recipient, although the receiver doesn't have to be present or aware of the sender's intent to communicate at the time of communication; thus communication can occur across vast distances in time and space. Communication requires that the communicating parties share an area of communicative commonality. The communication process is complete once the receiver has understood the message of the sender.
Effective communication
Effective communication is essential in planning and controlling an organization’s resources to accomplish the company’s objectives. The importance of business messages makes effective communication skills a critical business tool and an essential employee attribute. According to Herta Murphy, Herbt Hildebrandt and Jane Thomas, the authors of “Effective Business Communications,” the use of “the seven C’s”, such as completeness and conciseness, will ensure employees become better communicators, able to select the message content and style that best suits the purpose and recipient of a message.
Completeness
A complete business message includes all information the receiver requires to understand and possibly respond to the message. A complete message answers six questions: who, what, when, where, why and how. For example, to ask
Communication is the activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behavior. It is the meaningful exchange of information between two or a group of people.
One definition of communication is “any act by which one person gives to or receives from another person information about that person's needs, desires, perceptions, knowledge, or affective states. Communication may be intentional or unintentional, may involve conventional or unconventional signals, may take linguistic or nonlinguistic forms, and may occur through spoken or other modes.
Communication requires a sender, a message, and a recipient, although the receiver doesn't have to be present or aware of the sender's intent to communicate at the time of communication; thus communication can occur across vast distances in time and space. Communication requires that the communicating parties share an area of communicative commonality. The communication process is complete once the receiver has understood the message of the sender.
Effective communication
Effective communication is essential in planning and controlling an organization’s resources to accomplish the company’s objectives. The importance of business messages makes effective communication skills a critical business tool and an essential employee attribute. According to Herta Murphy, Herbt Hildebrandt and Jane Thomas, the authors of “Effective Business Communications,” the use of “the seven C’s”, such as completeness and conciseness, will ensure employees become better communicators, able to select the message content and style that best suits the purpose and recipient of a message.
Completeness
A complete business message includes all information the receiver requires to understand and possibly respond to the message. A complete message answers six questions: who, what, when, where, why and how. For example, to ask