FUNDAMENTALS OF COMMUNICATION SKILLS
1 Elucidate on how to write a business letter (2 marks), and include principles of writing letters (2 marks), structure of a business letter (4 marks), and types of a business letter (2 marks).
Answer : Writing a business letter :
Know the format. Whatever the content of your letter, there are a few business standards to follow regarding the way it looks. Business letters should be typed and composed in a common font such as Arial or Times New Roman. Include information about your company. List your company name and the company address, with each part of the address written on a different line. Include the date. Writing out the full date is the most professional choice. For example, write either “April 1, 2012″ or “1 Inside Address
The inside address is only required for a business letter and will include the address of the person you are writing to along with the name of the recipient, their title and company name. If you are not sure who the letter should be addressed to either leave it blank or try to put in a title, i.e. “Director of Human Resources”. The Greeting
The greeting will address the individual that the letter is being sent to. This is usually completed in the form of “Dear Anne” or “Hey Anne”, for less formal letters. The Introductory Paragraph
The first paragraph and will generally outline the purpose for the letter and the reason that the letter is being sent. This can address any issues that are outstanding and is used to set the tone for the entire rest of the letter. In this first paragraph, the summary of the letter can be found and the intentions which will be displayed through the rest of the letter should be outlined. From the first paragraph of the letter, the introductory paragraph, the individual should be able to note the tone of the letter. The Body
The body of the letter will expand upon the introductory paragraph and the individual can extend their thoughts and feelings further when...
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