Associate Level Material
Communication Process Worksheet
Think about a misunderstanding you have experienced with another person at work, school, or in a health care environment. Write your answers in paragraph form.
1. Briefly describe the misunderstanding, including the setting and the people involved.
At my recent job that I was working a situation came about, I was helping my director file some bills with personal information. Well she did not make it clear that each bill went into a certain folder, which made my job a lot difficult and ending up me having to do the whole process over again, when I had to do another project that my other Director had told me to finish up within that day.
2. Complete the following table with information from your described misunderstanding.
|Question |Answer | |Who was the sender? |My Director | |Who was the receiver? |Myself | |What was the message? |File these documents | |What channel was used to send the message? |Sound and light waves | |What was the misunderstanding? |How to file the documents | |How could you have avoided the misunderstanding? |It could have been avoided if my director would have told me the correct | | |way to file them instead of me trying to figure out how to file the | | |documents. |
3. The perception model in Ch. 2 of...
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