1.1 Explain the importance of meeting an individual’s communication needs.
We all have a right to communicate and voice our opinions. If an individual's communication needs are not met, this means they are being deprived of their basic human rights. They will be unable to express themselves and communicate how they are feeling, what they want to do, what they need, etc. If individuals are unable to communicate their needs it will have an impact on their well-being, relationships with family, friends and other members of their community.
1.2 Explain how own role and practice can impact on communication with an individual who has specific communication needs.
In my role as a support assistant it is my duty to ensure that I work in a person-centred way to support, encourage and promote individuals to live independently. This includes treating them with respect and dignity. I speak clearly and not use any jargons, etc. I identify their preferred method of communication. It would be bad practice to not meet the individual's communication needs. The individual may not receive the correct support or assistance. They will be unable to share their views or concerns, or have a say in what happens to them or express how they feel or what they need. They may become frustrated, angry and isolated. They may also become depressed, feel undervalued and have a low self-esteem.
1.3 Analyse features of the environment that may help or hinder communication
Features that may hinder communication may include, poor lighting, lack of privacy, distraction, noise from TV/radio, people all talking at the same time, seating arrangements, not facing individual when talking to them, covering mouth, eating or chewing, talking too fast or too sow, poor ventilation, room too hot or cold.
Features that may help communication may include, talking slowly, clearly and concisely, eliminating any background noise, turn TV/radio