Unit 1- Communication in a Business Environment
1.1 Explain why different communication methods are used in the business environment Different communication methods are used in the business environment because the purpose of communication is for humans to be able to understand each other for different reasons. So if we develop a range of communication skills we can use them to help, learn or explain something to people. We also communicate to help one another, listen to each other’s problems and solve difficulties we face in life. If you know the audience, you can communicate more effectively and persuade the audience which will give you satisfaction from expressing your ideas and getting recognition. There are two types of verbal communication which are Verbal communication and written communication, which both have advantages and disadvantages such as, with verbal communication, communication is quick but the listener may not be able to hear clearly, or the listener can give immediate feedback, but it’s easy for the listener to get distracted if they work in a noisy and busy environment. With written communication, it is ideal for formal communication, but preparing it can be time consuming. Also the record allows other to read the communication and then refer to it, but it has to be made sure that there are no errors and 100% accurate.
1.2 Describe the communication requirements of different audiences
There are times when it is more appropriate to use verbal communication rather than written communication. There are also situations when an informal communication is better than a formal one as it’s not a simple question of whether the audience to who the communication is being passed on to is part of the same organisation or individuals from outside the organisation. Depending on the situation, if you need to write something formal then writing a business letter is the right choice, rather than a note or an email, which are less formal. Knowing...
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