Communication in Organisations

SUMMARY

The aim of this study was to investigate the communication issues that occur with a modern day tourism and hospitality organisation. The research initially indicated that communication skills regarding leadership were greatly affected by the leaders gender. Secondly, the communication technique persuasion combined with engaging formal workplace meetings was proven to be greatly beneficial for an organisation. Thirdly, communication techniques such as active listening, ‘I’ messages and timing was proven to assist in conflict resolution.
Recommendations were made to improve management awareness regarding intercultural differences concerning gender, and to incorporate a balanced management style. Additionally, persuasive communication techniques are recommended for engaged and motivational workplace meetings. Lastly, conflict resolution communication techniques are recommended for achieving a motivated and unified organizational workforce.

TABLE OF CONTENTS

Section Page

Summary……….…………………………............................................ 3
1.0 Introduction……….………………………………...………………… 5
2.0 Method…………………………………...……...……………………...6 2.1 Stage 1 - Determine the purpose………………………………….6 2.2 Stage 2 – Select interviewee……………………………………….6
2.3 Stage 3 – Research the topic and structure the interview………6
2.4 Stage 4 – Conducting the interview………………………………6
3.0 Findings…………………………………………………………………8 3.1 Intercultural communication……………………………………...8 3.2 Meetings and persuasion…………………….…………...……….8 3.3 Conflict Resolution…………………………………………………9
4.0 Discussion……………………………………………………...…..….10 4.1 Intercultural communication…………………………………….10 4.2 Meetings and persuasion………………………………………...11
4.3 Conflict Resolution………………………..………………………13
5.0 Conclusion………………………………………………………...…..16
6.0 Recommendations……………………………………………………16
7.0 References……………………………………………..………………17

1.0 INTRODUCTION

Communication is a fundamental aspect of one’s existence

References: 4.2 Meetings and Persuasion Meetings are a procedure used in organisations to monitor the managerial goals that are being achieved and those that have not yet been achieved (Ivanovic, Galicic & Susnjar, 2010) 1. Active Listening * Give complete attention to the speaker, and acknowledge their message by using non-verbal communication techniques such as maintaining eye contact (Witsel, 2009). * Provide feedback by occasionally restating their comments in your own words to clarify the speaker’s message (Witsel, 2009). * Do not interrupt the speaker with counter arguments because this only irritates the speaker (Quinn et al, 2011). * In response to the sender, respond in a truthful manner that allows you to state your options respectively (Quinn et al, 2011). 2 * By using ‘I’ messages in communication, individuals own the message, they take accountability for their own opinions and feelings. (Witsel, 2009). 3