EXPLORE COMMUNICATION SKILLS & THE VARIOUS FACTORS WHICH INFLUENCE THE COMMUNICATION PROCESS
UNIT 1: COMMUNICATING IN HEALTH AND SOCIAL CARE ORGANISATIONS
In this assignment the writer is going to focus on how communication is important in health and social care settings. In the first section of the assignment the writer will explore in detail what communication is, the methods of communication that are used in health and social care settings and a communication theory that is relevant to health and social care. The writer will also identify potential barriers to effective communication that may arise within a health and social care setting and explore how these barriers may be overcome. Following this section of the assignment the writer will review at least one strategy that is used to support people with specific communication needs and analyse the benefits to service users of using these strategies and make recommendations for health care workers. In the final section of the assignment the writer will analyse key ethical and cultural consideration’s that need to be taken into consideration for a health and social care worker to communicate effectively with service users.
1.1 - Apply relevant theories of communication to Health and Social Care contexts In this section the writer will define the meaning of communication. The writer will describe a range of communication methods that are used in the Health and Social Care sector using examples and describe a communication theory that is relevant to Health and Social Care. Define Communication:
Communication is the passing of information between people or organisations. It is a basic human need that allows people to interact and establish a closer relationship and contact with one another. The purpose of communication is to send messages in a quick and effective way to the person that is receiving it. Communication brings people together who believe in a certain goal with a view to strengthen relationships. Communication allows information to be transferred through exchanging ideas, feelings, and facts so that a better understanding of a subject or conversation is made. For example: in normal day to day conversations, we communicate to: gain information from other people, develop social relationships, and provide feedback to other people. However when we communicate in a health and social care setting we as care professionals communicate to: explain policies and procedures to both the employees and service users, exchange information with service users and their families as well as with other health care professionals and outside agencies, promote relationships and offer support, to get to know the service user so that all of their needs are met, and to negotiate and liaise with the service users, their family and other health care professionals. Describe methods of communication used in Health and Social Care: There are a range of communication methods that are used within the Health and Social Care sector. The main methods of communication that the writer is going to focus on are: Verbal, Non-verbal, Written and Listening. The first method to discuss Verbal Communication, which is expressed through spoken word and is used in many different ways throughout health and social care settings. It is used by the patient to inform the care professional how they are feeling, and what concerns they may have. This can be done through face to face or by phone. Verbal communication is also needed to communicate regularly with the patients about their medical procedures, daily care tasks and the patient's overall health. Before any of these professionals performs any medical procedure or care task with a patient, it is important that they use verbal communication to inform the patient of what they are going...
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