Communication in Care Settings
In this assignment I will be looking at the different types of communication which are used in care settings and the factors that support and inhibit communication. Communication in my opinion means interaction with others, gaining information and retaining that information. It is very important because we use it in our daily lives to talk to people either orally or written. If there is a lack of communication then it will be hard for people to listen or to get the information they need. In care settings, different types of communication are needed to help with their patients or clients. Communication is important in health and social because it helps build a relationship between a client and a carer. There are four different types of communication, which are used in different care settings and the different ways in which people communicate; those ways are written, verbal, computerized and specialized. And the purpose of communication is to give information, obtain information and to exchange ideas with each other. In a health and social care setting it is extremely impossible to do without communication and we must sure that it is done effectively to make sure service users understand what carers are saying. Written communication is one of the most important types of communication in my opinion. In health and social care setting written communication must be accurate, clear and legible. If a mistake is made in a formal record a client could have the wrong treatment or be given the wrong information. This could then lead to complaints and the health and social care provider could even be taken to court. Copies of written communication should always be kept in case they are needed for future reference.
There are many different types of written communication in which health and social care settings use. A care plan is an agreement between the client and a health professional /carer to help the client manage their health day-to-day. It can be a written document or something recorded in your patient notes. General practitioners use this when clients ask for their advice on how to keep fit and healthy. They include things such as goals for the client to work towards, information about other support services and how to get in contact with them, also how they can help them. It would also include emergency numbers, what medications they should take if they need any and a diet/exercising plan.
Care records keep records of appointments and problems which can be very useful in the future. And it also includes clients’ details on their past and current experiences they may have. Furthermore, notice Boards are also another type of written communication, these give clients about what is going on and information. Newsletters as well which give out information about events and other services that could help clients.
In addition letters are very important because it could tell clients about results of tests they may have had, appointments and meetings. Medical records in my opinion are one of the most important types of written communication because it includes information about allergies, medicines, illnesses and also vaccinations the client may have had.
The advantages of written communication are that it ensures that clients get the information and also around a health and social care setting. It also provides a permanent record of communication that they keep for future reference when needed and also conveys long messages so you do not have a limited space of writing information. It is also suitable for formal communication. In addition there is a lesser chance for the message to be misunderstood and can be checked at a later date.
The disadvantages of written communication are that it is costly because you may need to print copies which costs money and it is also time consuming because it may take long to write all of the information down if you only have a limited amount of time....
The Folens, Applied Health and Social Care book 2006
Fisher, Blackmore, Mckie, Riley, Seamons and Tyler.
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