Communication skills are one of the most important elements performing in a job. In May 2010 I used my communication skills when I applied online for a part-time position at Nutter Fort Food Lion. I knew that this job would take a lot of communication with customers, co-workers, and with my managers. This job wouldn’t be like the other jobs I’ve done, like mowing grass.
Not long after applying for the job I had received a phone call for an interview.
The Manager communicated the responsibilities, the duties, and what would be expected for the job like, making sure the customer’s experience there was a great experience with no difﬁculties. He asked if I had any previous job experience and I responded that this would be my ﬁrst job. I informed him about doing jobs for family and neighbors such as detailing cars and mowing lawns. He then asked how many hours I could work and for job references.
After the interview was over he offered me the job before we got off the phone and I accepted. I was offered the Service Associate position. My manager said that the position would include a two week training period and that I would be taught the
importance of customer service, how to use the register, and other important duties.
The manager stressed that communication with the customers was the key to great customer service.
My job also had limitations because of my age. I was unable to sale alcohol, use certain equipment, and cannot cash payroll checks.
During my employment at Food Lion I was told I must greet customers at the door or in the aisles with a smile and a nice greeting. I learned the following tasks, bagging customer’s groceries, and retrieve grocery carts from parking lot and aisles in the store. I also learned that I had limitations because of my age. I was unable to sale alcohol, use certain equipment, and I could not cash payroll checks. My duties as a
Cashier is greeting the customer and making sure they found everything they needed and coupons and discount cards are scanned accurately. My other duties are to make sure restrooms are clean and communicating with the Manager to make sure the essential fast moving items are full on shelf. Communicating with staff occurs daily within all departments of the store.
Because I used proper communication and followed the policies and regulations, I was awarded Associate of the Quarter in February 2011. Even though I received this award, I will continue to strengthen my communication skills and use them. I believe this will help me in my future career business. Hopefully I can help others with their communication skills.