Communication Coordinator

Topics: Health care, Health care provider, Communication Pages: 6 (951 words) Published: October 1, 2014


Communication Opinion

Communication is the process of exchanging information in the form of messages, symbols, thoughts, signs, and opinion. There are many forms of communication such as written communication, visual communication, verbal communication, and nonverbal communication. Basic elements of communication give individuals a way of understanding different forms of communication. It is important to understand the concept of effective communication and how it relates to the basic rules of health care communication. Basic communication consists of a sender, information of composing symbols, and a receiver. It is usually known as the process of sending and receiving messages. Communication becomes effective when the person it was given to understands the information given. Health communication is shaped by many influences, including personal goals, skills, cultural orientation, situational factors, and consideration of other people’s feelings (Du Pre, 2005). Health care communication is important by effectively providing proper information to the patients and their families with respect culturally and spiritually. Communication is a major component in patient health care.  When communication consists of describable explanations, it is defined as effective communication even though there are many ways in which something can be transmitted and received. Direct communication is fast and easy, however; to get someone to grasp the full context of what an individual is speaking of, the elements of communication must make sense and be effective. Effective communication involves more than just understanding. It involves the shared understanding of the feelings, thoughts, wants, needs, and intentions of the communicators, which may not be openly expressed (Du Pre, 2005). The common elements of effective communication are used when an individual is trying to get a point across something that people should know at that specific time. Effective communication in the health care industry is very interesting and detailed. This type of communication is more in-depth because in health care communication there are many different types of scenarios and variables. In the health care industry, communication plays an important role to the patient culturally and spiritually in which he or she may have numerous reasons for not communicating or neglecting to mention something. For example, if an individual has a religious conviction that does not allow certain treatment for the situation or health condition he or she may choose not to disclose certain information. To be effective, a provider must gain an understanding of the patient's perspective and understand his or her situation or illness and help him or her by any means necessary to get the help that he or she needed. It is important to ensure effective health care communication, a provider must also explore and consider a patient’s gender, values, and cultural preferences (Teutsch, 2003). By doing this it is ensuring these key issues are verbalized openly the fundamental objective of effective patient-provider communication will be achieved (Teutsch, 2003). This is because a patient can gain therapeutic benefits from just venting concerns in a safe environment with a caring provider (Teutsch, 2003). Patient communication is key to a successful patient provider relationship. When the patient walks into the facility, he or she should be greeted and acknowledged by staff. This makes communication pleasurable and very easily makes the patient feel relaxed and open. The patient care environment must also be a quiet place and be well decorated with a calm decor, so the patients can feel relaxed. Trust from the patient to the provider is important to properly and effectively diagnose and treat him or her. The provider should not be skeptical or judgmental because this will be the...

References: 1. Du Pre, A. (2005). Communicating about health: Current issues and perspectives. (2nded.). Boston: Mcgraw Hill.
2. Teutsch, C. (2003, Sept). Pubmed. Retrieved from 
http://www.ncbi.nlm.nih.gov/pubmed/14621334
3. Institute for Healthcare Communication. (2013). Retrieved from http://healthcarecomm.org/
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