Unit Title: Communication and professional relationships with children young people and adults OCR Unit 1
1) 1.1 Effective communication is important in developing positive relationships with children, young people and adults in all walks of life and at any age whether it be with relatives, friends, neighbours, colleagues, associates or even total strangers. Also, effective language skills are essential for children to access the curriculum. In the classroom, spoken language is the main way that teachers teach and children learn. Therefore if the skill of communicating in an effective manner isn’t learned or grasped at an early age then it could lead to various complications in terms of interacting with other people, be it in the home or school, in the work environment and in the wider community. Good communication is also important because in my experience, when clear expectations and boundaries are established and you make your point as plainly and as simply as possible then that leaves no room for interpretation and this creates a positive learning or working environment. In an environment such as this, healthy relationships can be nurtured between anybody. 1.2 The principles of relationship building with children, young people and adults can be put down to the dispositions and attitudes of the people that the relationship is between. Relationships of any kind are best built on a foundation of trust and mutual respect if it is to develop into a healthy one. A calm disposition is required especially when dealing with behavioural issues conflicts or disagreements. It is important to be open and approachable so that whenever you interact with someone, they feel at ease, valued and secure. 1.3 Different social, professional and cultural contexts may affect relationships and the way people communicate because of a lack of understanding of one another’s background and/or culture. There are several behaviours that may be perceived differently by people of different cultures. These may include the way punctuality is viewed as in some countries like China and Japan, punctuality is considered important and being late would be considered as an insult. However, in countries such as those in the Caribbean and Africa, being on time does not carry the same sense of urgency as the culture is a lot more laid back. The concept of "personal space" also differs from one country to another. In certain countries it is considered respectful to maintain a distance while interacting but in other countries, this is not so important. The way people speak is also a factor as the language or dialect of people from other countries or cultures is often integrated into the English language. If these differences are not understood they could cause barriers to effective communication. 2) 2.1 The skills needed to communicate with children and young people are those which promote a clear understanding between both parties. The ability to adapt how you interact is important because a child in year 6 would not be addressed in the same way that a child in reception would. An aggressive approach may incite an aggressive response which does not promote effective communication but a controlled, measured and firm approach (if needed) from a calm practitioner will more often than not do the trick in terms of positive communication. Being a good listener is one of the most important skills you can have as this allows for a better understanding of what is being conveyed and it lets the speaker feel like they’re being valued. 2.2 As I stated in 2.1 the ability to adapt how you interact is important because a child in year 6 would not be addressed in the same way that a child in reception would as an older child in most circumstances would have better communication skills i.e. speaking, listening and understanding and could therefore be spoken to in a more mature manner. A young child however only has basic communication skills so the way in which dialogue would be...
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