679.1 Understand the purpose of planning communication.
1.3 Describe different methods of communication.
1.4 Describe when to use different methods of communication. There are many different methods of communication within the office. Some of these include; •
Telephone - This method is used for communicating information directly and efficiently from one person to another in a short period of time.
Fax - This method is used to send important information as quickly as possible.
Email - This method is used when the information that is being included doesn't urgently need to be read or dealt with.
Mail - This method is used to send less important/urgent information.
Written notes/messages - This is used as a reminder to the addressed. The message usually states how urgent the situation is.
679.2 Understand how to communicate in writing.
2.2 Describe the communication principles for using electronic forms of written communication in a business environment. The communication principles in which come from using electronic forms of communication are that it is a quicker and easier way to communicate information from one person to another, works out cheaper for the businesses in regards to money spent on materials and more environmentally friendly due to the less materials used.
2.3 Describe the reasons for using language that suits the purpose of written communication. It is important when using written communication to use proper English, good grammar and spelling to ensure that all those who need to access the document are able to understand exactly what is being said. If the grammar or spelling is incorrect then the information may be perceived in the wrong way leading to communication and action errors.
2.4 Describe ways of organising, structuring and presenting written information so it meets the needs of an audience. When using written communication it is important that it is written in a way that makes it easily readable. For...
Please join StudyMode to read the full document