Communication
Workplace Assessment for Module 1: Topic 1-
Understanding conflict management in the workplace
Cause and effects of conflict
Identify causes of conflict at work (12 marks)
Differences between interest groups
I once had a Supervisor called Gregory under me who constantly received direct instruction in a negative way from a Key Account Manager in our Corporate accounts department named Moses. The manner in which communication was initiated caused the conflict - Differences between interested groups.
Differences between levels of individuals
I have two Technical advisors currently named Faizel and Gaaratwe. Faizel recently started he claims that there is somehow more calls and work directly to him instead of Gaaratwe. Faizel also claims that Gaaratwe does not pull his weight to maintain the line service level and sometimes falls asleep at his desk. These open allegations have caused conflict between the two – Differences between levels of individuals
Developmental Pressures
When I previously managed the Customer Relations Centre at the AA, once had an occasion where I lost another manager / supervisor in the area and therefore all her responsibilities fell on another supervisor named Gregory. I put a lot of pressure on him to learn quick for him to develop for a better position but by doing this it created animosity between us.
Personal Differences
An employee Thapelo possessed a straightforward personality that results in her speaking her mind, even if the timing is inappropriate. The employee with the straightforward personality offended the muslim co-worker Faizel by critising his attire on a Friday not knowing that it is his religion to dress like that. This obviously cause conflict.
Organization Pressures
Unhealthy workplace competition is a cause of employee conflict. Some industries foster competitive environments more than others. When salary is linked to employee production, a workplace may experience strong competition between employees.
Understanding conflict management in the workplace
Cause and effects of conflict
Identify causes of conflict at work (12 marks)
Differences between interest groups
I once had a Supervisor called Gregory under me who constantly received direct instruction in a negative way from a Key Account Manager in our Corporate accounts department named Moses. The manner in which communication was initiated caused the conflict - Differences between interested groups.
Differences between levels of individuals
I have two Technical advisors currently named Faizel and Gaaratwe. Faizel recently started he claims that there is somehow more calls and work directly to him instead of Gaaratwe. Faizel also claims that Gaaratwe does not pull his weight to maintain the line service level and sometimes falls asleep at his desk. These open allegations have caused conflict between the two – Differences between levels of individuals
Developmental Pressures
When I previously managed the Customer Relations Centre at the AA, once had an occasion where I lost another manager / supervisor in the area and therefore all her responsibilities fell on another supervisor named Gregory. I put a lot of pressure on him to learn quick for him to develop for a better position but by doing this it created animosity between us.
Personal Differences
An employee Thapelo possessed a straightforward personality that results in her speaking her mind, even if the timing is inappropriate. The employee with the straightforward personality offended the muslim co-worker Faizel by critising his attire on a Friday not knowing that it is his religion to dress like that. This obviously cause conflict.
Organization Pressures
Unhealthy workplace competition is a cause of employee conflict. Some industries foster competitive environments more than others. When salary is linked to employee production, a workplace may experience strong competition between employees.