Topics: Communication, Nonverbal communication, Writing Pages: 5 (1106 words) Published: December 17, 2013
Good communication practices are at the heart of every successful business. Without successful internal communications, work processes slow down or grind to a halt and customers are not served properly. When processes do break down, you'll more than likely find some common communication issues at the root of the problem for managers and employees alike. Sponsored Link

Communication Skills
Online Training Advice & Guidance From The Experts At Dale Carnegie.
Wrong Audience or Methods
Effective communication begins with understanding the audience and the method of communication that serves it best. Do your homework first to get to know the audience, the questions that might be raised and any objections beforehand. Sound research can avoid issues with communication before they arise. Use the communication method best suited to the information being conveyed. Face-to-face meetings are better for important changes taking place at work. Mistaken or Confusing Information

Verify the information being conveyed before sharing it. If your information is unclear, confusing or flat out incorrect, the message sent will be wrong. Double-check information you plan to share in the workplace to ensure its authenticity, clarity and correctness. When you share information that is wrong or confusing, people will not receive the intended message. Too Much, Too Little, Too Late

One of the major communication problems at work is that there is usually not enough information, there is too much information or it is delivered after-the-fact. For communication to be helpful, it must be timely and in the amount needed for people to become knowledgeable without causing them to overreact or misconstrue. Misinterpretation or Application

When communication is vague or ambiguous, it can lead to misinterpretation or misapplication in the workplace. To convey material effectively, it must be concise, clear and to the point. Have a clear understanding of the facts, the order of information and its intended use before sending a message that can't be retracted. Listening Skills, Questions and Feedback

Verbal communication requires focused listening skills of the audience. When you don't have the full attention of your audience, your message won't be received. For face-to-face meetings, a good practice is to avoid distractions during the meeting. Have people leave their cell phones at their desks and hold the meeting in a conference room or other quiet location. Allow interaction after the meeting to develop clarity and obtain feedback. Answering questions honestly can help to clear up any confusion or misunderstandings. Sponsored Links

Participant Instructions
Double click on the sheet and enter in your ideas as to how these factors may hinder how people are evaluated on factors other than competence, ability, education or intelligence. 1. Communication Issues in the Workplace

offensive language
sexual harrasment
down sizing
gender and communication
technology advancements
intercultural communication
nonverbal communication
interpersonal communication
lay offs
multicultural communication
workforce diversity
clique's in the workforce
talking behind your boss's back
communications with management
sexual harrasment of same sex
management and union relations
communications with the physically challenged
communication differences
subliminal messages
Taking John Wayne's picture out of a fire station because of racial reasons incompetence
swimming in the secretarial pool
communication skills for management
adapting with the physically challenged
communication with "problem" employees
dress code enforcement
international communications
affirmative action
technology, good or bad?
coping with stress
problematic communication structure in the business (Centrilized) poor spelling
taking John Wayne's picture because of dress codes
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