CHAPTER 9 – COMMUNICATION
SUMMARY AND CONCLUSION
SITI MARIAM BT MOHD USUKI
SITI NUR SYAQINAH BT SUHAIMI
WAN HASANIZAN BT WAN HASSAN
SYAMIMI BINTI ROSLAN
Communication can be define as the activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behavior. There are four functions of communication. First is to control the member behavior whether it is in formal or informal communication. Mostly in an organization, they use the formal communication for the guidelines that employees need to follow meanwhile informal communication occur in a work groups. The second is to give motivation to the employees what is to be done, how well they are doing and what can be done to improve performance. Third is to provide a release for the emotional expression of feelings and for fulfillment of social needs. Lastly the function of communication is to provide information needed to make decisions.
Communication process is the steps between a source and a receiver that result in the transference and understanding of meaning. There are eight elements of the communication process. Process of communication is starting from the sender then the message will be encoding before reach the receiver. The message will be transferred through the channel. Channel is the medium selected by the sender through which the message travels to the receiver. There are two types of channel, formal and informal. Formal channel is mostly used by an organization to transmit an professional message among the members meanwhile informal channel is used to transmit personal message in an organization. After the message received, it will trough the decoding process before receive to the receiver. Noise and feedback will be the result of the communication process.
There are three types direction of communication. Upward communication can be defined as the lower level in hierarchy to the...
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