Communication is the exchange and flow of information and ideas from one person to another; it involves a sender transmitting an idea, information, or feeling to a receiver. Effective communication occurs only if the receiver understands the exact information or idea that the sender intended.
Many of the problems that occur in an organization are
the direct result of people failing to communicate
processes that leads to confusion and can cause good plans to fail Not to do’s!
Spend more time listening than talking.
Do not finish the sentences of others.
Do not answer questions with questions.
Be aware of biases. We all have them. We need to control them. •
Never daydream or become preoccupied with your own thoughts when others talk. •
Let the other speakers talk. Do not dominate the conversations. Plan responses after the others have finished speaking, NOT while they are speaking. Provide feedback, but do not interrupt incessantly. •
Analyze by looking at all the relevant factors and asking open-ended questions. Walk others through by summarizing. •
Keep conversations on what others say, NOT on what interests them. •
Take brief notes. This forces them to concentrate on what is being said.
Non Verbal Ways of Communicating:
Eye contact: This helps to regulate the flow of communication. It signals interest in others and increases the speaker's credibility. People who make eye contact open the flow of communication and convey interest, concern, warmth, and credibility. •
Facial Expressions: Smiling is a powerful cue that transmits happiness, friendliness, warmth, and liking. So, if you smile frequently you will be perceived as more likable, friendly, warm and approachable. Smiling is often contagious and people will react favorably. They will be more comfortable around you and will want to listen more. •
Gestures: If you fail to gesture while speaking you may be perceived as boring and...
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