Common Man Inn & Spa

Topics: Massage, Bathing, A Great Way to Care Pages: 3 (921 words) Published: May 6, 2013
Tyler Long
Operations Management
Dr. Richard Sparks
Service Plant Tour
1. The Common Man Inn and Spa located in Plymouth, New Hampshire is the site that I chose to tour. I visited the company on November 30th. My contact person was Jennifer Tower who is the Innkeeper; I had no previous relation to Jennifer although I have visited the Common Man Inn and Spa multiple times. In 2001, Common Man owner Alex Ray and Vice President Diane Downing transformed a defunct 60,000 square foot wood mill into the Adirondack-style Common Man Inn & Spa. The building contains 37 cozy rooms, a tranquil day spa, Foster's Boiler Room restaurant and an event facility. The spa offers massages, skin care, essential extremities, fitness classes, and physical therapy. What makes this a fun and interesting business is that the construction of the Inn retained 90 percent of the original building, turning the five-level boiler room into Foster's Boiler Room restaurant, and maintaining the historical structure everywhere possible. It is a great way to bring together the past and present to help make visitors stay the best historically while also relaxing. The Common Man owns 18 restaurants and diners total while employing just over 800 members total in their team, about 80 of which work at the Common Man Inn and Spa in Plymouth. Their annual revenue was roughly $2,700,000. I was not able to get total sales. 2. The Inn and spa offer great services, I will be concentrating on their massages only. The company’s customers are anyone in need of a great massage which could range from adolescent ages and adult ages. The customers that will be receiving this service are those that need physical therapy, skin care, or any sort of massage relaxation. Their competitors are other spas in the area which are: the Envy Nail & Spa and the Poco Day Spa, both are located in Plymouth, NH. There are also multiple spas in the Meredith area that they compete with including: Church...
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