COM 285 Final Exam A

Topics: Management, Computer, Corporation Pages: 3 (719 words) Published: October 28, 2014

This document of COM 285 Final Exam A includes answers to the next questions: 1. Susan Rojas is applying for a position in the marketing department of a local corporation. Although Greg Ellis is the director of this department, she has been instructed to send her resume and other documents to Jeff Cohen, manager of the human resources department. Jeff screens all applications before sending those of qualified candidates on to appropriate department heads. Jeff is: 2. Tara Houser e-mails a colleague Dan Brothers to suggest that he be the lead writer in preparing a comprehensive business plan for the company. The task will be rather time-consuming. Tara tells Dan that Business - General Business

1) Susan Rojas is applying for a position in the marketing department of a local corporation. Although Greg Ellis is the director of this department, Susan has been instructed to send her resume and other documents to Jeff Cohen, manager of the human resources department. Jeff screens all applications before sending those of qualified candidates on to appropriate department heads. Jeff is

2) An oral message is preferable to a written one when you want to:

3) A written business request is answered positively and promptly on the first try. This is an example of a high level of

4) For which of the following business messages would it be appropriate to approach the subject indirectly by leading up to the main point rather than presenting it first?

5) A subordinate comes to you because he is upset with the way he is treated by coworkers. A good first response would be to  

6) Which of the following would be the BEST way to refuse a customer's request?  

7) Crystal agreed to serve on a company’s advisory board and now has to contact them to say she cannot attend a scheduled meeting where she was to be one of several key speakers. What should she ...

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