Collin Technologies Case Study
2013
Collin Technologies
Case Study
Baldrige Performance Excellence Program
National Institute of Standards and Technology (NIST) • United States Department of Commerce
July 2013
To obtain Baldrige Program products and services, contact
Baldrige Performance Excellence Program
Administration Building, Room A600
100 Bureau Drive, Stop 1020
Gaithersburg, MD 20899-1020
Telephone: (301) 975-2036
Fax: (301) 948-3716
E-mail: baldrige@nist.gov
Web: http://www.nist.gov/baldrige
The Collin Technologies Case Study is a fictional Baldrige Award application prepared for use in the 2013
Malcolm Baldrige National Quality Award Examiner Preparation Course. The fictitious case study organization is a small, high-tech manufacturer in the electronics (interconnect) industry. The case study illustrates the format and general content of an award application. However, since the case study serves primarily as a tool for training examiners to evaluate organizations against the 2013–2014 Criteria for Performance Excellence, the application does not address all Criteria requirements or demonstrate role-model responses in all Criteria areas. Please refer to the Collin Technologies Feedback
Report to learn how the organization scored and to see its strengths and opportunities for improvement.
There is no connection between the fictitious Collin Technologies and any other organization, named either
Collin Technologies or otherwise. Except for several national and government organizations, the other organizations cited in the case study are fictitious.
BALDRIGE CRITERIA®, BALDRIGE CRITERIA FOR PERFORMANCE EXCELLENCE®, BALDRIGE PERFORMANCE EXCELLENCE PROGRAM and Design®, CRITERIA FOR PERFORMANCE EXCELLENCE®, MALCOLM BALDRIGE NATIONAL
QUALITY AWARD®, and PERFORMANCE EXCELLENCE® are federally registered trademarks and service marks, and
BALDRIGE 25 YEARS BUILDING AN EVEN BETTER FUTURE and Design™ is a trademark of the U.S. Department of
Commerce, National Institute of Standards and
Collin Technologies
Case Study
Baldrige Performance Excellence Program
National Institute of Standards and Technology (NIST) • United States Department of Commerce
July 2013
To obtain Baldrige Program products and services, contact
Baldrige Performance Excellence Program
Administration Building, Room A600
100 Bureau Drive, Stop 1020
Gaithersburg, MD 20899-1020
Telephone: (301) 975-2036
Fax: (301) 948-3716
E-mail: baldrige@nist.gov
Web: http://www.nist.gov/baldrige
The Collin Technologies Case Study is a fictional Baldrige Award application prepared for use in the 2013
Malcolm Baldrige National Quality Award Examiner Preparation Course. The fictitious case study organization is a small, high-tech manufacturer in the electronics (interconnect) industry. The case study illustrates the format and general content of an award application. However, since the case study serves primarily as a tool for training examiners to evaluate organizations against the 2013–2014 Criteria for Performance Excellence, the application does not address all Criteria requirements or demonstrate role-model responses in all Criteria areas. Please refer to the Collin Technologies Feedback
Report to learn how the organization scored and to see its strengths and opportunities for improvement.
There is no connection between the fictitious Collin Technologies and any other organization, named either
Collin Technologies or otherwise. Except for several national and government organizations, the other organizations cited in the case study are fictitious.
BALDRIGE CRITERIA®, BALDRIGE CRITERIA FOR PERFORMANCE EXCELLENCE®, BALDRIGE PERFORMANCE EXCELLENCE PROGRAM and Design®, CRITERIA FOR PERFORMANCE EXCELLENCE®, MALCOLM BALDRIGE NATIONAL
QUALITY AWARD®, and PERFORMANCE EXCELLENCE® are federally registered trademarks and service marks, and
BALDRIGE 25 YEARS BUILDING AN EVEN BETTER FUTURE and Design™ is a trademark of the U.S. Department of
Commerce, National Institute of Standards and