Cmgt 410 Week 3 Individual Paper
Project Task List Memo for XYZ Communications Customer Service Training Session
Angela Vaughn
CMGT/410 - Project Planning & Implementation
Monday, September 8, 2014
Shaun Van Bergen
Project Task List Memo for XYZ Communications Customer Service Training Session
To: Mr. Christopher Daley, CEO
From: Angela Vaughn
Date: Monday, September 8, 2014
RE: Project task list for Project Cooper H.1: 2 day compliance training session
The business values of XYZ Communications is to provide the best products, service and security to our customers. To commit to these values, we are conducting our first training to our call center staff as they are the first point of contact to our customers. Project Cooper H.1 is a two-day training session for XYZ Communications’ 20 call center managers who are located …show more content…
The system was installed a month ago, and we need to ensure that our staff understands the functionality. The new system will help keep our organization up to date with recent laws, and to provide the best customer service and security to our customers. The second objective is to learn the latest compliance policies for our customers’ phone and data plans.
Project Scope The scope of this project is to host a two-day training in Chicago within the next seven weeks for the call center managers. The training will be conducted by our internal compliance team, and Star Global, our compliance system vendor. Scope boundaries have been put in place to alleviate confusion of the project’s deliverables. “Boundary statements help to separate the things that are applicable to your project from those areas that are out of scope” (Mochal, 2007).
Tasks
Prior to hosting the training, a planning session will need to take place to discuss the training topics, materials, travel, hotel and conference facilities, food services; and how we will conduct
Angela Vaughn
CMGT/410 - Project Planning & Implementation
Monday, September 8, 2014
Shaun Van Bergen
Project Task List Memo for XYZ Communications Customer Service Training Session
To: Mr. Christopher Daley, CEO
From: Angela Vaughn
Date: Monday, September 8, 2014
RE: Project task list for Project Cooper H.1: 2 day compliance training session
The business values of XYZ Communications is to provide the best products, service and security to our customers. To commit to these values, we are conducting our first training to our call center staff as they are the first point of contact to our customers. Project Cooper H.1 is a two-day training session for XYZ Communications’ 20 call center managers who are located …show more content…
The system was installed a month ago, and we need to ensure that our staff understands the functionality. The new system will help keep our organization up to date with recent laws, and to provide the best customer service and security to our customers. The second objective is to learn the latest compliance policies for our customers’ phone and data plans.
Project Scope The scope of this project is to host a two-day training in Chicago within the next seven weeks for the call center managers. The training will be conducted by our internal compliance team, and Star Global, our compliance system vendor. Scope boundaries have been put in place to alleviate confusion of the project’s deliverables. “Boundary statements help to separate the things that are applicable to your project from those areas that are out of scope” (Mochal, 2007).
Tasks
Prior to hosting the training, a planning session will need to take place to discuss the training topics, materials, travel, hotel and conference facilities, food services; and how we will conduct