Cmgt/410 Project Proposal
Project Proposal Outline
1. Project Title
Call Center Implementation Project
2. Project Objective
This project will allow the roll out of three new call centers for the NASA John C. Stennis space center.
3. Project Background
This project will create three new call centers at the with the NASA agency to accept customer calls. This call center will support all 14 of NASA’s site. Call center agents will assist customers with tier 0 problems. If customers cannot be properly assisted the call center agents will into a ticket and route the tickets to the appropriate sites. The call center will handle all customer issues from computer problems to human resources questions. This is a well-organized approach for the managing of customer communications for suitable resolutions of customer issues, for follow-up and response to outstanding customer issues, for identifying improvements that can be made to processes, and for refining customer satisfaction. The newly constructed call centers will be created to help to save employees time so that they can improve their efficiency and increase earnings. In today’s professional world, customers want instant answer and timely outcomes. Sometimes, it is difficult to keep up with the demand being placed on one person accepting customer questions through one centralized phone line. A call center will serve as the primary point of contact for this agency. The goal of creating the call centers is to help to identify recurring product quality complaints allow the agent to create a better product.
4. Project Description
It is important to have a specific space designated for the call center. This area would be placed away from high traffic areas in the building. It should be in an area that will not be affected by interference from the typical day-to-day work of others. Second, agents will utilize a multi-line phone systems and headset. Multi-line phone systems are important for call monitoring and the ability to conference
1. Project Title
Call Center Implementation Project
2. Project Objective
This project will allow the roll out of three new call centers for the NASA John C. Stennis space center.
3. Project Background
This project will create three new call centers at the with the NASA agency to accept customer calls. This call center will support all 14 of NASA’s site. Call center agents will assist customers with tier 0 problems. If customers cannot be properly assisted the call center agents will into a ticket and route the tickets to the appropriate sites. The call center will handle all customer issues from computer problems to human resources questions. This is a well-organized approach for the managing of customer communications for suitable resolutions of customer issues, for follow-up and response to outstanding customer issues, for identifying improvements that can be made to processes, and for refining customer satisfaction. The newly constructed call centers will be created to help to save employees time so that they can improve their efficiency and increase earnings. In today’s professional world, customers want instant answer and timely outcomes. Sometimes, it is difficult to keep up with the demand being placed on one person accepting customer questions through one centralized phone line. A call center will serve as the primary point of contact for this agency. The goal of creating the call centers is to help to identify recurring product quality complaints allow the agent to create a better product.
4. Project Description
It is important to have a specific space designated for the call center. This area would be placed away from high traffic areas in the building. It should be in an area that will not be affected by interference from the typical day-to-day work of others. Second, agents will utilize a multi-line phone systems and headset. Multi-line phone systems are important for call monitoring and the ability to conference