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Understanding the needs, concerns and the attitudes of the clients is important on the part of the client human services providers, since it will help them to provide quality services to the clients. Some social, cultural, and personal factors do affect the provision of services to the clients. For a client to gain quality and satisfaction on the goods that are being provided by the service provider, it is important for the provider to assess their needs and even know them before going to provide the services to them. This paper aims at looking at the range of problems that affect clients who consume human services, and prevent them from getting the best out of the service providers. In addition, the essay will look at the specific helping or supportive skills that can be used to the clients.
The first categories of problems that affect clients of human services are grouped into socio-cultural barriers. There are many factors that affect client service seeking that fall under this category. For example, the issue of lack of autonomy of women to seek certain services is a barrier to receiving and using that particular service. An example is the decision to seek family planning services. In some cultures, women cannot make the decision to accept a family planning service from their human service provider without consulting their husbands.
The cultural norms and cultural beliefs are also a factor that serves to affect the provision of services by human services providers. According to Stan (2011), many cultures in the world hold beliefs that prevent them from receiving certain services from the service providers. For example, there are some cultures in the world that do not go to the hospital or even accept medications because they believe their God will heal them. Myths, fears and rumors, are also a barrier to the provision of human services. Some
References: Hannah, B.B. & Virginia, T. (2012). The use of empathy in human services: Strategies for diverse professional roles. Journal of Human Services, 32 (1): 72-84 Stan, D. (2011). How human services programs and their clients can benefit from national health reform legislation. Washington, DC: The Urban Institute.