Cisco Case Study: an in-depth look at IT Management during an ERP implementation

Cisco Case Study: an in-depth look at IT Management during an
ERP implementation

Authors
Jessica McNally
Hemal Patel
Jerome Brown
Jeffrey Cole
Charles Green
Olurotimi Opawole

IT6683/IT4683
Management of IT-Summer 2012
Dr. Halstead-Nussloch

TABLE OF CONTENTS
INTRODUCTION.......................................................................................................................... 2
OVERVIEW .................................................................................................................................... 2
METHOD OF APPROACH ................................................................................................................ 3
PROBLEM-BINARY DECISION................................................................................................ 4
BUSINESS MODEL ...................................................................................................................... 6
PRE-BINARY DECISION.................................................................................................................. 6
POST-BINARY DECISION ................................................................................................................ 8
STRATEGY AND STRATEGIC PLANNING ......................................................................... 10
SWOT ANALYSIS........................................................................................................................ 12
TACTICAL STEPS ..................................................................................................................... 14
GENREAL TECHNOLOGY FACTORS .................................................................................. 15
NON-TECHNOLOGY FACTORS ............................................................................................ 17
IT SYSTEMS SUPPORTING BUINESS PROCESSES .......................................................... 18
PILLARS OF IT

References: Strategy and Management. New York, NY: McGraw-Hill Irwin, 2003 • • Baxter, Gordon (2010) “business model”. Dictionary.com 's 21st Century Lexicon. n.d. Retrieved May 31, 2012, from: http://dictionary.reference.com/browse/business model Carlsen, Clifford. “Rolling on the info superhighway.” San Francisco Times. Aug. 1993: Web Chambers, J. “Cisco Reports Second Quarter Earnings” (2009) 26 June 2012 Datta. Avimanyu. “Cisco Systems. Implementing Customized ERP in Nine Months and within Budget.”( 2005) 26 June Hong, K.-K., & Kim, Y.-G. (2002). The critical success factors for ERP implementation: an organizational fit perspective (1998) : 1-25.