Cisco Case Study: an in-depth look at IT Management during an ERP implementation

Topics: Enterprise resource planning, Strategic management, Customer service Pages: 43 (12256 words) Published: October 8, 2013
Cisco Case Study: an in-depth
look at IT Management during an
ERP implementation

Authors
Jessica McNally
Hemal Patel
Jerome Brown
Jeffrey Cole
Charles Green
Olurotimi Opawole

IT6683/IT4683
Management of IT-Summer 2012
Dr. Halstead-Nussloch

TABLE OF CONTENTS
INTRODUCTION.......................................................................................................................... 2 OVERVIEW .................................................................................................................................... 2 METHOD OF APPROACH ................................................................................................................ 3 PROBLEM-BINARY DECISION................................................................................................ 4 BUSINESS MODEL ...................................................................................................................... 6 PRE-BINARY DECISION.................................................................................................................. 6 POST-BINARY DECISION ................................................................................................................ 8 STRATEGY AND STRATEGIC PLANNING ......................................................................... 10 SWOT ANALYSIS........................................................................................................................ 12 TACTICAL STEPS ..................................................................................................................... 14 GENREAL TECHNOLOGY FACTORS .................................................................................. 15 NON-TECHNOLOGY FACTORS ............................................................................................ 17 IT SYSTEMS SUPPORTING BUINESS PROCESSES .......................................................... 18 PILLARS OF IT .......................................................................................................................... 20 RECOMMENDAION FOR DECISION ................................................................................... 23 CISCO’S FUTURE.......................................................................................................................... 23 IMPLEMENTING ERP SYSTEMS ..................................................................................................... 24

SUMMARY .................................................................................................................................. 24 REFERENCES ............................................................................................................................. 25 APPENDIX A-KET TERMS ...................................................................................................... 28

Introduction
Overview
The challenges that arise in the management of IT span multiple facets depending on the involvement of the party. For instance an investor views the management if IT from the return on investment (ROI) perspective while an Operation’s manager views the management of IT from the ability to successfully complete tasks or products routinely. The core essence of IT management lies in the ability to harmonize the various expectations of all key stakeholders without jeopardizing business processes or customer satisfaction. 2

The business terrain has been impacted by the growth and development of IT systems. Systems such as Enterprise Resource Planning (ERP) are used to coordinate the sequencing, flow and interaction of activities between divergent business units.

In the reviewed case study of Cisco, it was imminent that the in-house legacy systems utilized by the various business units could no longer support the scale at which the company operated and the competitive environment that existed in the industry. These legacy systems may have been effective at the early stages of...

References: Strategy and Management. New York, NY: McGraw-Hill Irwin, 2003


Baxter, Gordon (2010)
“business model”. Dictionary.com 's 21st Century Lexicon. n.d. Retrieved May 31, 2012,
from: http://dictionary.reference.com/browse/business model
Carlsen, Clifford. “Rolling on the info superhighway.” San Francisco Times. Aug. 1993:
Web
Chambers, J. “Cisco Reports Second Quarter Earnings” (2009) 26 June
2012
Datta. Avimanyu. “Cisco Systems. Implementing Customized ERP in Nine Months and
within Budget.”( 2005) 26 June
Hong, K.-K., & Kim, Y.-G. (2002). The critical success factors for ERP implementation:
an organizational fit perspective
(1998) : 1-25.
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