Cipd Profession Map Analysis
Developing Yourself as an Effective Human Resources or Learning and Development Practitioner
Activity 1 briefly summarise the CIPD Profession Map (i.e. the 2 core professional areas, the specialist professional areas, the bands and the behaviours)
The CIPD HR Profession Map has been developed with the help of HR professionals around the world. Many organisations use the CIPD profession map to measure their HR capability, address areas for development, and to develop their employees within HR. The HR profession map is made up of ten professional areas, eight behaviours and four bands of professional competence (Bands and transitions.)
The Professional areas describe the activities you need to undertake and what you need to know for each …show more content…
Spending regular time as a team can also improve your team dynamic. You can also get instant feedback from your colleagues.
Disadvantages – Colleagues availability, not sticking to the agenda, and if there is a lack of rapport within the team.
Face to Face
Advantages – can be more efficient than having a conversation over email, more personal, improves rapport, gets to the point quicker.
Disadvantages - can take longer, no “audit trail” evidence, unsuitable for some people.
Email
Advantages –cost effective, efficient, can be sent at any time of day, provides an audit trail.
Disadvantages – emails can be misinterpreted, can take longer than having a face to face conversation, lack of rapport.
Effective service delivery (include: delivering service on time, delivering service on budget, dealing with difficult customers, handling and resolving complaints)
Activity
SLA
Delivering Services On Time
Requests for Contracts, Letters and references will be dealt with by the HR Coordinators within 48 …show more content…
As part of my role I look after the company car fleets. If an employee leaves the business I am responsible for working with the HR Managers to re-allocate existing company cars in the pool, this has an impact on budget.
Dealing with difficult customers
There are occasions when employees come to the HR department when they are upset or angry. In this situation, I would take the employee to a quiet room, offer them a drink, and then find the appropriate HR Manager for them to discuss their problem with.
Handling and resolving complaints
In my current role, the complaints I deal with are relating to the company car fleet. I am responsible for passing on all complaints to our company car providers. They have a SLA of 2 days to respond to the complaint. The complaint should be resolved within a timely manner.
If an employee raises a grievance, the HR Manager responsible has 5 days to respond to the grievance in
Activity 1 briefly summarise the CIPD Profession Map (i.e. the 2 core professional areas, the specialist professional areas, the bands and the behaviours)
The CIPD HR Profession Map has been developed with the help of HR professionals around the world. Many organisations use the CIPD profession map to measure their HR capability, address areas for development, and to develop their employees within HR. The HR profession map is made up of ten professional areas, eight behaviours and four bands of professional competence (Bands and transitions.)
The Professional areas describe the activities you need to undertake and what you need to know for each …show more content…
Spending regular time as a team can also improve your team dynamic. You can also get instant feedback from your colleagues.
Disadvantages – Colleagues availability, not sticking to the agenda, and if there is a lack of rapport within the team.
Face to Face
Advantages – can be more efficient than having a conversation over email, more personal, improves rapport, gets to the point quicker.
Disadvantages - can take longer, no “audit trail” evidence, unsuitable for some people.
Advantages –cost effective, efficient, can be sent at any time of day, provides an audit trail.
Disadvantages – emails can be misinterpreted, can take longer than having a face to face conversation, lack of rapport.
Effective service delivery (include: delivering service on time, delivering service on budget, dealing with difficult customers, handling and resolving complaints)
Activity
SLA
Delivering Services On Time
Requests for Contracts, Letters and references will be dealt with by the HR Coordinators within 48 …show more content…
As part of my role I look after the company car fleets. If an employee leaves the business I am responsible for working with the HR Managers to re-allocate existing company cars in the pool, this has an impact on budget.
Dealing with difficult customers
There are occasions when employees come to the HR department when they are upset or angry. In this situation, I would take the employee to a quiet room, offer them a drink, and then find the appropriate HR Manager for them to discuss their problem with.
Handling and resolving complaints
In my current role, the complaints I deal with are relating to the company car fleet. I am responsible for passing on all complaints to our company car providers. They have a SLA of 2 days to respond to the complaint. The complaint should be resolved within a timely manner.
If an employee raises a grievance, the HR Manager responsible has 5 days to respond to the grievance in