Cigna Healthspring: A Case Study
The Healthcare Industry and Its Constant Changes
Working in provider relations for Cigna Healthspring has been both very rewarding and challenging. Each year, the goal is to meet the standards set by the Centers for Medicare and Medicaid Services (CMS), while maintaining low medical cost. This seems like a rather simple concept in theory, but with an aging population achieving this is complex. Cigna HealthSprings vision statement is, “Revolutionizing the healthcare experience for our consumers by empowering providers.” This vision brought the company early success by implementing administrative principles to partner with providers using a preventative care approach to healthcare.
Cigna HealthSpring was one of the first Medicare Advantage plans …show more content…
Earlier this year, I moved into an external role. I was excited but anxious about taking on a position responsible for creating synergy and strengthening relationships between providers and Cigna HealthSpring. This job is so important, so taking this position was intimidating at first. Learning the skills to communicate effectively with physicians and their office staff was the most challenging transition. Listening and interacting with different physicians is something that came easy. I enjoy hearing the provider’s thoughts about new and existing policies and their ideas on how we can improve them. Their input is invaluable to helping us come up with improvements to our processes. I have learned a lot about healthcare in general while building these …show more content…
How do you motivate someone to do more for less? The internal goal is to create cost effective ways to decrease the PCPs workload and still receive the information required to meet CMS standards. Despite all of the recent changes, as a company we must stay true to our original vision and empower physicians by including them in big decisions. Not only are these providers our partners, but also their insight is a valuable resource.
Although working in healthcare management can be a demanding and sometimes overwhelming, I enjoy its fast pace and the challenges that it presents. In my short career, I have faced changes personally, in my company and in the healthcare industry. These changes have definitely laid the groundwork for my career in healthcare management. I am determined to come up with creative solutions that impact the healthcare industry in a positive
Working in provider relations for Cigna Healthspring has been both very rewarding and challenging. Each year, the goal is to meet the standards set by the Centers for Medicare and Medicaid Services (CMS), while maintaining low medical cost. This seems like a rather simple concept in theory, but with an aging population achieving this is complex. Cigna HealthSprings vision statement is, “Revolutionizing the healthcare experience for our consumers by empowering providers.” This vision brought the company early success by implementing administrative principles to partner with providers using a preventative care approach to healthcare.
Cigna HealthSpring was one of the first Medicare Advantage plans …show more content…
Earlier this year, I moved into an external role. I was excited but anxious about taking on a position responsible for creating synergy and strengthening relationships between providers and Cigna HealthSpring. This job is so important, so taking this position was intimidating at first. Learning the skills to communicate effectively with physicians and their office staff was the most challenging transition. Listening and interacting with different physicians is something that came easy. I enjoy hearing the provider’s thoughts about new and existing policies and their ideas on how we can improve them. Their input is invaluable to helping us come up with improvements to our processes. I have learned a lot about healthcare in general while building these …show more content…
How do you motivate someone to do more for less? The internal goal is to create cost effective ways to decrease the PCPs workload and still receive the information required to meet CMS standards. Despite all of the recent changes, as a company we must stay true to our original vision and empower physicians by including them in big decisions. Not only are these providers our partners, but also their insight is a valuable resource.
Although working in healthcare management can be a demanding and sometimes overwhelming, I enjoy its fast pace and the challenges that it presents. In my short career, I have faced changes personally, in my company and in the healthcare industry. These changes have definitely laid the groundwork for my career in healthcare management. I am determined to come up with creative solutions that impact the healthcare industry in a positive